Reservations Manager (Saudi National)

About Novotel Hotels

Novotel Hotels is part of the Accor network, a group comprising over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. The company focuses on responsible hospitality and offers opportunities for professional development and advancement within its global network.

The Role of Reservations Manager

Novotel Hotels is seeking a Reservations Manager to oversee the reservations function in Makkah. This full-time position requires a Saudi National who will ensure efficient operations, deliver exceptional customer service, and contribute to the hotel's commercial objectives. The role involves managing daily departmental activities and leading a team to maximize revenue opportunities.

Key Responsibilities

• Manage the daily operations of the Reservations Department.
• Lead, supervise, train, and develop Reservations Team Members.
• Monitor room inventory, occupancy levels, and booking trends to maximize revenue.
• Develop and implement strategies to increase occupancy and room revenue.
• Prepare occupancy forecasts, revenue reports, and performance analysis for management.
• Manage room allocations, rate structures, allotments, and availability across all distribution channels.
• Coordinate group reservations and special accommodation requests.
• Identify and manage overbooking risks, implementing appropriate solutions.
• Collaborate with Front Office, Sales, Revenue, Food & Beverage, and other operational departments.
• Ensure all reservations enquiries are handled professionally and meet established service standards.
• Maintain accurate records and reporting related to reservations performance, travel agencies, and corporate accounts.
• Conduct regular reviews of booking patterns and market conditions to identify revenue opportunities.
• Participate in budgeting processes and departmental planning activities.
• Ensure compliance with company policies, health and safety requirements, and service standards.

Qualifications and Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in reservations within the hospitality industry.
• Previous experience working in the Makkah market is considered an advantage.

Location

This position is based in Makkah, Saudi Arabia.

Application Process

Interested candidates are invited to apply for this full-time role. Salary details will be discussed during the interview process.