Reservations Manager

About the Reservations Manager Role

Hilton is seeking a Reservations Manager to join its Hotels team in Jeddah, Makkah, Saudi Arabia. This full-time position is central to managing the hotel's reservations operations and ensuring efficient service delivery for guests. Candidates should possess 0-1 years of relevant experience.

Role Purpose and Contribution

The Reservations Manager plays a key role in overseeing the entire reservations process, from inventory management to revenue optimization. This position contributes directly to maximizing occupancy and revenue while ensuring that every guest's stay is supported by seamless booking experiences.

Key Responsibilities

• Oversee daily reservations operations, including room inventory and availability, group blocks, rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage.
• Maximize occupancy and revenue by reviewing and adjusting rate strategies, occupancy levels, and promotional efforts to achieve financial targets.
• Collaborate with Sales and Events teams to ensure group bookings, corporate rates, and special events are effectively managed for revenue maximization.
• Manage third-party channels, negotiating rates, maintaining relationships, and ensuring proper implementation of reservation procedures with booking sites and agents.
• Generate and review key performance reports, including occupancy, revenue, and forecasting data, to support strategic planning and departmental decision-making.
• Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Required Experience and Attributes

Applicants should have 0-1 years of experience in a related field. Success in this role at Hilton is guided by specific core values that define the qualities sought in every team member.

Hilton Core Values

• A passion for delivering Hospitality and memorable guest experiences.
• Acting with Integrity and consistently making ethical decisions.
• Demonstrating Leadership by inspiring and guiding others.
• A belief that Teamwork drives optimal outcomes.
• A strong sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment to make a lasting impact.

Work Environment

This full-time position is based at a Hilton property in Jeddah, Makkah, Saudi Arabia. The role involves working within a dynamic Hotels team dedicated to guest satisfaction and operational excellence.