Supervisor Front Office

About the Role

Sheraton Hotels & Resorts is seeking a Supervisor Front Office to join their team in Medina, Al Madinah, Saudi Arabia. This full-time role involves overseeing front office operations, ensuring efficient guest services, and supporting management in team development and adherence to company standards.

Key Responsibilities

• Process guest check-ins, including identity verification, payment processing, room assignment, and key activation.
• Set up accurate guest accounts, enter Marriott Rewards information, and ensure rate consistency with market codes.
• Secure payment before issuing room keys and manage billing adjustments.
• Compile and review daily reports, logs, and contingency lists; complete cashier and closing reports.
• Provide guests with directions and property information, accommodating requests and ensuring follow-up.
• Process all payment types, vouchers, paid-outs, and charges; balance and drop receipts.
• Count and secure the bank at the beginning and end of each shift.
• Obtain manual authorizations and adhere to all Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.

Team Leadership and Support

• Assist management in training, evaluating, counseling, motivating, and coaching employees.
• Serve as a role model and the initial point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships, supporting the team to achieve common goals.
• Listen and respond appropriately to employee concerns.

Operational Compliance and Guest Service

• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions.
• Complete safety training and certifications; maintain a clean and professional personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests, anticipate and address service needs, and assist individuals with disabilities.
• Thank guests with genuine appreciation and use clear, professional language for communication.
• Prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Ensure adherence to quality standards.

Qualifications and Requirements

• Experience: 5-10 years in a relevant role.
• Ability to enter and locate information using computers/POS systems.
• Capability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Work Environment

This is a full-time position based in Medina, Al Madinah, Saudi Arabia, requiring active participation in front office operations and team supervision. The role involves performing various job duties as requested by supervisors to support the overall efficiency of the department.