Supervisor Front Office

About the Role

Sheraton Hotels & Resorts is seeking a Supervisor Front Office to join their team in Medina, Al Madinah, Saudi Arabia. This full-time role involves overseeing all guest check-ins, verifying guest identities and payment methods, assigning rooms, and managing key distribution and activation. The Supervisor will also be responsible for setting up guest accounts based on their requirements and inputting information for the Marriott Rewards program, ensuring rates align with market prices, and documenting any exceptions.

Key Responsibilities

• Obtain payment prior to room key handover, verify, and adjust billing as needed.
• Compile and verify daily occupancy reports, logs, and lists.
• Complete cash and closing reports accurately.
• Inform and guide guests, providing comprehensive information about the hotel services and facilities.
• Respond to guest requests, involving appropriate staff when necessary, and follow up to ensure timely resolution.
• Process various types of payments, vouchers, refunds, and charges.
• Balance and deposit receipts, ensuring cash count accuracy at the beginning and end of each shift.
• Obtain manual authorizations and adhere to all Accounting procedures.
• Notify Property Protection/Security in the event of reported guest theft.
• Assist management in training, evaluating, advising, motivating, and coaching employees, serving as a role model for fair treatment and open-door policies.
• Develop and maintain positive professional relationships, support team members to achieve common goals, and address employee issues appropriately.
• Adhere to all chain policies and procedures, report accidents, injuries, and dangerous working conditions, and maintain a professional appearance.
• Welcome and receive guests, anticipate and respond to guest needs, assist individuals with reduced mobility, and express gratitude to guests.
• Communicate clearly and professionally, prepare and correct written documents accurately, and answer phones using appropriate language.
• Ensure compliance with quality standards and enter/retrieve information using computer and point-of-sale systems.
• Perform all other tasks requested by managers that are consistent with the position.

Qualifications and Requirements

• Education: High school diploma or equivalent.
• Related Work Experience: A minimum of 1 year of related work experience.
• Supervisory Experience: A minimum of 1 year of supervisory experience.
• Experience Range: 2-5 years of overall experience is preferred.
• License or Certification: None required.

Physical Demands

• Ability to work standing, sitting, and moving for extended periods.
• Capability to move, lift, carry, pull, and place loads weighing up to kg independently.

Work Environment

This is a full-time position based in Medina, Al Madinah, Saudi Arabia, within the hospitality sector at Sheraton Hotels & Resorts. The role requires a professional demeanor and adherence to hotel policies and procedures.