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About Chalhoub Group

Chalhoub Group is a leading partner in the luxury sector across the Middle East, operating over 600 stores and representing 300 brands. With more than 65 years of regional experience, the Group is a key player in the beauty, fashion, and gifts sectors, known for delivering exceptional services to its partners and delighting customers. Chalhoub Group is transforming from a traditional luxury retail distributor into a hybrid retail enterprise, focused on making luxury product experiences accessible to customers everywhere. To support its next phase of growth, the Group aims to build a world-class team and leverage technology and data for continuous development across all operations, from traditional retail to supply chain and customer loyalty. We seek top talent to join us in exploring new horizons.

The Role of Fashion Advisor

Chalhoub Group is seeking a Fashion Advisor to join its team in Al Khobar, Eastern Region. This is a full-time position where you will be responsible for achieving individual and overall sales targets while providing an exceptional guest experience. The role involves supporting customer relationship management, enhancing customer experiences, and contributing to key customer and store employee initiatives.

Key Responsibilities

• Achieve individual and overall sales targets.
• Provide an exceptional guest experience.
• Collect data on customer behavior, best-selling, and least-selling products to inform business reviews.
• Enhance customer relationships through a comprehensive, multi-channel approach.
• Provide product feedback and information to customers before purchase.
• Contribute to enhancing the employee loyalty index through participation in employee initiatives and fostering a positive store culture.
• Ensure compliance with visual merchandising guidelines and standard operating procedures.
• Manage the e-commerce purchase and in-store pickup process in accordance with service level agreements.
• Ensure customer data is collected according to marketing team requirements.
• Promote the MUSE customer loyalty program and stay updated on app offers.
• Support in-store marketing activities.
• Boost in-store sales.
• Support in-store customer experience initiatives.
• Provide feedback on effective and ineffective matters within the store.

Qualifications and Experience

To succeed in this role, candidates should meet the following criteria:

• Preferably 0-1 year of experience in sales or customer service, ideally with luxury retail brands.
• Demonstrated ability to achieve sales targets and deliver high-quality customer service.
• Strong interpersonal and communication skills.
• A proactive approach to customer engagement and relationship building.

Career Development and Benefits

At Chalhoub Group, your ambitions can become a reality. We support your career journey through rich experiences, continuous learning and development opportunities, and engagement with diverse tasks within your role or through internal mobility. The Group offers varied career paths for exceptional individuals daily. We value your contribution and provide a competitive benefits package, including healthcare, contributions towards child education, remote work policies, flexible work policies, and exclusive employee discounts.

Our Commitment to Diversity and Inclusion

We believe that inspiring and delighting our customers depends primarily on diversity: intellectual, cultural, and constructive differences in abilities and perspectives. Chalhoub Group is committed to the principles of inclusion and diversity in everything it does. We welcome all candidates to apply and become part of our bright future. All applications are reviewed based on merit and equal opportunity, without regard to gender, age, race, religion, or origin, and we continuously strive to benefit from the competencies of people of determination.