Customer Support Specialist

About Foodics

Foodics is a leading restaurant management ecosystem and payment technology provider. Established in 2014, with headquarters in Riyadh and offices across five countries, Foodics currently serves customers and partners in over 35 countries globally. The company's products have processed over 6 billion orders, positioning Foodics as a rapidly evolving SaaS company in the MENA region. Foodics has secured three funding rounds, with the latest raising $170 million, enhancing its innovation capabilities to support business owners.

The Role of Customer Support Specialist

Foodics is seeking a Customer Support Specialist to join the Center of Excellence team in Al Khobar, Eastern Province. This full-time position is suitable for individuals with 0-1 years of experience. The primary objective of this role is to provide optimal service by handling client inquiries and requests related to Foodics products and managing incoming communication channels.

Key Responsibilities

• Handle client inquiries received at the center of excellence and provide accurate responses.
• Escalate issues to relevant internal Foodics teams and follow up until resolution.
• Accurately document all communication logs within the CRM and ticketing systems.
• Train clients on the use of Foodics products through various virtual channels.
• Report daily events to team leaders and highlight areas requiring additional attention.

Qualifications and Experience

• 0-1 years of experience in a relevant field.
• Ability to manage client inquiries and provide effective support.
• Proficiency in documenting interactions and using CRM/ticketing systems.

Compensation and Benefits

Foodics offers competitive compensation packages, including bonuses and potential for shares. The company supports personal development through regular training and an annual learning stipend. Employees join a diverse team of over 30 nationalities working across 14 countries, gaining experience in the industry. The work environment provides autonomy, mentoring, and challenging goals.