NOC Engineer

About the Role

Jobmaze is seeking an experienced NOC Engineer to join their client's team in Al Khobar, Eastern Region, Saudi Arabia. This full-time position involves supporting the continuous monitoring and first-line operation of a large-scale network environment spanning multiple locations. The primary focus of this role is to maintain network availability, monitor SD-WAN and WAN infrastructure, troubleshoot connectivity issues, and provide initial incident response.

Key Responsibilities

• Monitor and administer Cisco Meraki SD-WAN across various branch locations.
• Oversee and operate VeloCloud SD-WAN infrastructure.
• Troubleshoot Cisco switching infrastructure at HQ, warehouses, and branch locations.
• Monitor and troubleshoot IPsec tunnels that terminate on Fortinet perimeter firewalls.
• Manage SolarWinds monitoring dashboards, including alerts, thresholds, uptime, and capacity reporting.
• Monitor WAN connectivity across multiple Fortinet WAN links.
• Perform first-line triage of network incidents and escalate firewall/routing issues as required.
• Maintain up-to-date network documentation, including topology, VLANs, and circuit information.
• Follow ITIL-based incident and ticket management processes within a 24/7 NOC environment.

Required Qualifications and Experience

Candidates should possess strong hands-on experience in enterprise network monitoring. Proficiency with SD-WAN technologies, Cisco, Fortinet, and SolarWinds environments is essential for this role.

Application Process

Only shortlisted candidates will be contacted for further steps in the recruitment process.