Sales Manager

About Accor

Accor is a global hospitality group encompassing over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. The group emphasizes responsible hospitality and fosters an environment for professional development and advancement for its Heartists®.

Role Summary

Accor is seeking a Sales Manager for a full-time position in Al Khobar, Eastern Region. This role involves driving business growth by analyzing market trends, developing customer accounts, and implementing sales strategies to increase market share across all revenue streams. The Sales Manager will be responsible for proactive prospecting and maintaining strong client relationships.

Key Responsibilities

• Analyze local market trends and competitor activities to identify business leads.
• Implement sales action plans tailored to specific market areas.
• Develop customer accounts and conduct local travel to drive business and increase market/customer share.
• Negotiate room rates and packages with corporate clients.
• Attend sales events as required.
• Produce accurate and timely reports for the Director of Sales – Corporate, including appointments, calls, and business leads.
• Maintain valid call objectives and action plans for key accounts/prospects, ensuring timely follow-up.
• Proactively prospect new accounts for Sofitel Al-Khobar and manage the sales process through conversion.
• Ensure all accounts are properly updated in the system and the system is utilized to its full capacity.
• Maintain up-to-date activity and rate information for each account.
• Respond to customer queries promptly and professionally.
• Conduct daily sales calls.
• Understand and action group and event inquiries, ensuring accurate handover to the Inspired Meeting team.
• Support the Assistant Sales Manager and Sales Coordinator in their roles, such as ensuring adequate sales kits.
• Communicate client requirements accurately and timely to internal departments to ensure superior guest service.
• Ensure accurate follow-up and communication with reservations and accounting departments, and client confirmation.
• Ensure property rate sheets are accurate at all times.
• Communicate any obstacles to completing action plans to the Director of Sales - Leisure.
• Arrange and manage familiarization/educational trips aligned with business needs.
• Entertain clients and potential clients in hotel outlets to showcase the property and its offerings.

General Duties and Professional Conduct

• Assist in building an efficient Corporate Sales team by supporting their welfare, safety, and development.
• Maintain good relationships with colleagues and other departments.
• Report to duty punctually, wearing the correct uniform/attire and nametag.
• Maintain high standards of personal appearance and hygiene.
• Provide friendly, courteous, and professional service at all times.
• Ensure adherence to service standards and methods outlined in the Hotel and Department Operations Manual.
• Strictly adhere to the Department’s operational budget, controlling costs and approving expenditures.
• Understand and adhere to the hotel’s Ambassador Handbook, rules, regulations, and policies related to Fire, Hygiene, Health, and Safety.
• Comply with local legislation and act in accordance with departmental matters.
• Respond to departmental changes dictated by industry, brand, or hotel needs.
• Be flexible and carry out other reasonable duties as assigned, including redeployment if required.
• Attend trainings and meetings as required.
• Assess situations and react accordingly through analysis and perspective.

Qualifications and Experience

Candidates should possess 5-10 years of relevant experience in sales, preferably within the hospitality sector. Strong analytical, negotiation, and communication skills are essential for this role.