Junior Service Customer Account Manager MEAT

About the Role: Junior Service Customer Account Manager

GE Vernova is seeking a Junior Service Customer Account Manager for the MEAT region, based in Dammam, Eastern. This full-time position is designed for individuals with 0-1 years of experience, focusing on ensuring sustainable customer success and growth throughout the post-sales customer lifecycle. The role involves providing expertise in areas such as training, professional service, technical support, renewals, and customer care, with an emphasis on digital solutions.

Key Responsibilities

• Plan and implement projects at various customer locations, managing the activities of employees and subcontractors.
• Serve as the primary customer contact for the duration of each project, addressing specifications, handling correspondence, and providing regular updates.
• Ensure customer satisfaction and coordinate with employees as appropriate.
• Develop conceptual knowledge within the technical discipline, potentially involving specialized expertise or broad technical knowledge.
• Apply general business knowledge gained through education or prior experience, understanding the team's contribution to the overall area.
• Solve problems using established procedures, consulting supervisors or senior team members for issues outside defined instructions.
• Collaborate with others to resolve challenges and develop strong customer relationships, acting as an interface between customers and GE Vernova.
• Communicate technical information clearly, asking questions and verifying understanding with customers.

Required Qualifications and Experience

• 0-1 years of professional experience.
• Demonstrated ability to work within a precisely defined operational framework, following step-by-step sequences of standard operational tasks.
• Experience in roles requiring direct operational supervision or adherence to prescribed work instructions and system checks.

Desired Characteristics

• Very good oral and written communication skills.
• Strong social skills and leadership qualities.
• Ability to work independently.
• Strong problem-solving skills.

Work Environment

This is a full-time position based in Dammam, Eastern, within the MEAT region. The role requires interaction with customers and internal teams, contributing to customer success and growth in a dynamic post-sales environment.