Customer Project Manager📣 إعلان

About the Customer Project Manager Role

Elliott Group is seeking a Customer Project Manager (CPM) to ensure full alignment with client operational needs. This role involves close collaboration with clients, providing continuous support, enhanced communication, and proactive project management directly at client sites and headquarters. When not deployed on field assignments, the primary work location will be at the client office in Al Jubail, with regular site visits to all client end-user and affiliate sites where Elliott Group equipment is installed. This is a full-time, permanent position based in Dammam, Saudi Arabia.

Role Overview and Responsibilities

The Customer Project Manager is responsible for coordinating the administrative, contractual, technical, and commercial aspects of field service and repair projects from initial inquiry through final billing and collection. This role manages multidisciplinary projects involving various Elliott Group departments and product lines, as well as non-Elliott Group products. For major projects, the CPM will directly supervise and provide onsite project management for the installation, commissioning, overhaul, modifications, and troubleshooting of Elliott Group and other OEM equipment. This requires significant engineering knowledge to manage projects from the quote stage to commissioning, ensuring execution remains strictly within budget.

Key responsibilities include:

• Supporting service sales operations for major field projects, providing technical assistance to sales teams during proposal presentations.
• Collecting data, understanding scopes of work, conducting site surveys, and assisting with Terms & Conditions for technical and commercial proposals.
• Compiling cost data for project man-hours, materials, and equipment to support commercial proposals and job pricing.
• Planning and mobilizing personnel, tools, equipment, subcontractors, and goods, and issuing purchase orders.
• Leading and coordinating field activities at client sites, managing onsite projects directly or supporting execution as an engineer.
• Supervising and scheduling subcontractor teams for projects of all sizes.
• Briefing all personnel before site work to ensure technical, commercial, and safety understanding.
• Supporting clients with turnaround and maintenance planning, coordinating bids, and essential pre-turnaround activities.
• Performing project planning, technical detailing, and creating work method statements, managing projects within budget and man-hour constraints.
• Tracking project "extras," initiating order amendments, and handling technical and commercial issues, including warranty claims.
• Monitoring project progress for invoicing, coordinating cost tracking, initiating final invoicing, and assisting with collections.
• Conducting post-job debriefs for lessons learned and participating in project closeout meetings.
• Maintaining active gate passes for all sites with installed Elliott Group fleet for immediate emergency support.
• Conducting on-site surveys and monitoring equipment performance to provide data-driven insights.
• Assisting with equipment troubleshooting, failure analysis, Root Cause Analysis (RCA), and defining corrective actions.
• Providing recommendations on maintenance, repair, spare parts, modifications, and upgrades.
• Ensuring all work aligns with company Quality and HSE management systems, preparing risk assessments and safety documentation.
• Establishing quality and documentation requirements for projects and preventing nonconformities.
• Managing risks and liabilities, exercising independent judgment for corrective actions, and resolving failure claims.
• Informing Aftermarket Sales and Field Service Management of sales potential, work performed, and customer reactions.
• Promoting customer goodwill through effective communication and courtesy calls.
• Providing formal post-project and lessons learned reports, and preparing service reports.
• Benchmarking and sharing industry best practices, and facilitating technical seminars.
• Conducting performance review meetings and capturing feedback for continuous improvement.
• Overseeing KPI management and reporting, and maintaining a comprehensive fleet historical database.

Stakeholder Engagement

The CPM serves as a key liaison across various internal and external groups:

• Internal EEE Contacts: All levels of management and personnel in Field Service Operations, Repair Shop Operations, Service Parts Operations, Technical Service, Rerates and Modifications, Aftermarket Sales, Finance/Accounting, Legal/Contract Administration, and HSE.
• External Client Contacts: Headquarters departments, HSE, Procurement, Engineering, and all key Affiliate sites.
• Project, Third-Party & Compliance: Vendors, Sub-contractors, Service Providers, and Internal and external ISO & HSE auditors.

Qualifications and Experience

• Education: Bachelor’s degree in Mechanical Engineering or a closely related technical field, or an equivalent combination of education and experience.
• Experience: 5 to 10 years of proven experience in the industry.
• Technical Domain Expertise: Direct experience with steam turbines, process compressors, steam turbine generators, and auxiliary equipment, including knowledge of industry standards. Familiarity with Elliott Group product lines and other OEM rotating machinery.
• Technical Aptitudes: Strong thermodynamic and mechanical aptitude for high-speed rotating machinery. Functional knowledge of system controls. Proficiency in reading and interpreting complex technical drawings, blueprints, layouts, and schedules. Ability to author technical field reports, root cause analyses, and work method statements.
• Commercial & Leadership Capabilities: Expertise in handling contractual, commercial, and administrative aspects of field jobs in an international turbomachinery environment. Strong supervisory skills to direct and coordinate diverse teams. Demonstrated selling and negotiation skills.
• Soft Skills: Highly organized, self-motivated, flexible, and resilient. Comfortable navigating cultural diversity and strict health and safety management systems.
• Communication: Excellent verbal and written communication skills in English. Ability to build strong working relationships and proven conflict resolution skills.
• Presentation Skills: Ability to collect, analyze, and present data clearly.
• Software Proficiency: Advanced skills in Microsoft Office Suite (Excel), Project Management Software (MS Projects, Primavera), and Enterprise Systems/Databases (Oracle, Windchill, Lotus Notes).

Work Location and Type

This is a full-time, permanent position. The primary work location will be at the client office in Al Jubail when not deployed on field assignments. Field assignments will require regular site visits to client end-user and affiliate sites. The base location for this role is Dammam, Saudi Arabia.