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نوع العقدنوع العقددوام كامل
طبيعة الوظيفةطبيعة الوظيفةبالموقع
الموقعالموقعالرياض
Join the Team at Rotana Hotels!
As an Assistant Manager - Guest Service, you will play a crucial role in ensuring outstanding customer experiences. We are seeking a dedicated individual to assist in managing all guest service operations to achieve high levels of satisfaction.

Job Responsibilities:
  • Assist in training, coaching, and supervising guest service staff to deliver exceptional service.
  • Handle guest inquiries, concerns, and complaints professionally and efficiently.
  • Monitor guest satisfaction levels and implement strategies to enhance service quality.
  • Collaborate with other departments to coordinate guest requests and resolve issues.
  • Assist in developing and implementing guest service policies and procedures.
  • Conduct regular staff meetings and trainings to uphold high service standards.
  • Analyze guest feedback and data for continuous improvement.

Candidate Requirements:
  • Proven experience in hospitality or customer service roles.
  • Strong leadership and communication skills.
  • Ability to perform under pressure and manage stressful situations calmly.
  • Excellent problem-solving skills and a customer-focused mindset.
  • Knowledge of hotel operations and best practices in guest services.
  • Bachelor's degree in Hospitality Management or related field is preferred.

Skills:
  • Excellent communication and interpersonal abilities.
  • Strong leadership and supervisory skills.
  • Exceptional customer service skills.
  • Problem-solving and decision-making capabilities.
  • Proficiency in conflict resolution.
  • Attention to detail and organizational skills.
  • Knowledge of hospitality industry practices and trends.

متطلبات الوظيفة

  • تتطلب ٢-٥ سنوات خبرة

وظائف مشابهة

مساعد مدير فرع

📣 إعلانجديدة

محطة الجوع

دوام كامل
Join HungerStation as a Commission Revenue Assistant Manager!

At HungerStation, part of the Delivery Hero Group, we are committed to delivering fantastic experiences fast and effortlessly. As a leader in the local delivery space, you will play a critical role in driving revenue and growth initiatives regionally to help our business meet its budgeted goals.

Key Responsibilities:
  • Build tracking and dashboards on investment expenditures and revenues for sales teams and executives.
  • Design and implement effective commission structures for our restaurant partners.
  • Regularly review commission rates to optimize revenue while maintaining a competitive edge.
  • Conduct end-to-end project management for strategic initiatives.
  • Run experiments and collaborate with global teams to formulate future revenue growth strategies.
  • Prepare presentations and reports for senior management on commission performance.
  • Identify revenue growth opportunities through data analytics.

Desired Qualifications:
  • 4 - 6 years of relevant experience.
  • Bachelor’s degree in Business Administration or related field.
  • Experience in revenue analytics and project management.
  • Strong understanding of finance metrics and KPIs.
  • Adept in data analytics tools like SQL and Tableau.
  • Excellent presentation and communication skills.

We are looking for a proactive individual with a bias for action, who can collaborate with multiple cross-functional teams. If you are ready to make an impact, apply today!

breifcase2-5 سنة

locationالرياض

منذ يوم واحد

مساعد مدير فرع

📣 إعلانجديدة

شركة قديّة للاستثمار

دوام كامل
Join Qiddiya Investment Company as a Senior Manager - Application D&D Excellence!

As an Experience System Manager, you will play a pivotal role in shaping the guest experience across our diverse offerings. Your responsibilities will encompass the design, implementation, and management of experience systems and solutions aimed at enhancing visitor engagement and streamlining operations.

Key Responsibilities:
  • Manage the development and execution of experience systems that enhance guest engagement and satisfaction.
  • Collaborate with cross-functional teams to integrate technology solutions that streamline the customer journey.
  • Conduct research and analysis to identify trends, preferences, and feedback from guests for optimizing experience systems.
  • Oversee the implementation of customer feedback mechanisms and ensure insights are acted upon effectively.
  • Develop training materials and conduct sessions for staff to leverage experience systems and enhance guest interactions.
  • Monitor and evaluate the performance of experience systems and make recommendations for continuous improvement.
  • Act as a liaison between IT, operations, and customer service teams to ensure alignment in enhancing guest experiences.
  • Stay up to date on industry trends and emerging technologies to propose innovative solutions.

Requirements:
  • Bachelor's degree in Business Administration, Information Technology, Hospitality Management, or a related field; a Master’s degree is a plus.
  • 5+ years of experience in experience management, customer experience, or related roles within the hospitality or entertainment industry.
  • Proficient understanding of experience management systems, CRM tools, and customer journey mapping.
  • Strong analytical skills and experience using data to drive decision-making.

Benefits:
Comprehensive benefits package.

breifcase2-5 سنة

locationالرياض

منذ يوم واحد

مساعد مدير فرع

📣 إعلانجديدة

شركة قديّة للاستثمار

20,000 SR / شهرياً dotدوام كامل
Join Our Dynamic Team as an Assistant Manager - Data Architect!
Qiddiya Investment Company is seeking a talented Assistant Manager - Data Architect to contribute to our innovative projects and data-driven decision-making. In this critical role, you will shape our data strategy and architecture, enabling us to deliver exceptional experiences through data.

Key Responsibilities:
  • Solid understanding of modern data and analytics platforms including Data Lakehouse, Data Warehouse, and Data Mesh.
  • Design and implement data architecture solutions for deployment on cloud, hybrid, and multi-cloud environments, with a preference for Google Cloud Platform.
  • Develop end-to-end architecture for data engineering and analytics to support business analysis.
  • Design high-performance scalable data engineering and BI & advanced analytical solutions.
  • Evaluate current architecture and ensure solutions align with the roadmap.
  • Define data architecture, governance, and data security/privacy principles.
  • Design solutions for building DataOps and MLOps platforms.
  • Analyze data source systems and design efficient data pipeline solutions.
  • Continuously monitor and improve database performance through tuning.
  • Build metadata and data catalog for the Data and Analytics platform.

Requirements:
  • Bachelor's or Master’s Degree in Computer Science, Information Technology, or equivalent.
  • 5+ years of experience in enterprise data warehousing and analytics projects.
  • TOGAF or industry-recognized architecture certifications preferred.
  • Relevant certifications in data engineering and cloud platforms, particularly Google Cloud Platform.

We welcome you to apply and be part of our innovative team at Qiddiya!

breifcase2-5 سنة

locationالرياض

منذ يوم واحد