Customer Delivery Advisor

About the Role

Cisco is seeking a Customer Delivery Advisor to join its team in Riyadh, Saudi Arabia. This full-time position involves acting as a senior management consultant and technology strategist, supporting clients in achieving greater business value from technology solutions.

Role Context

Cisco Advisory provides tailored advisory services, combining the trusted Cisco brand with highly skilled and experienced individuals. The service offers custom-built advisory tailored to specific client needs, ranging from digitization strategy development to operating model design. The team assists clients in aligning business and technology agendas, identifying innovation opportunities, optimizing technology budgets, and increasing the efficiency of technology organizations through functional redesign and operational process optimization.

Key Responsibilities

• Serve as a trusted advisor to senior customers, identifying market trends and opportunities for technology to create business value.
• Develop or validate technology strategies, supporting business cases, and define required transformation programs.
• Build or enhance operating models to ensure effective technology governance and alignment between business and technology.
• Lead initiatives to increase the efficiency and effectiveness of technology organizations, covering processes, tools, and personnel, including the introduction of orchestration and automation.
• Develop technology reference architectures, service portfolios, and contribute to associated product development.
• Compose and perform technology benchmarking, and develop cost optimization strategies and action plans, including service and application rationalization.
• Develop and advocate innovative perspectives on how digital technologies will transform business operations.
• Act entrepreneurially, including challenging traditional viewpoints at the client C-level.
• Actively identify and develop new business opportunities for Cisco through advisory services.

Required Experience

Candidates for this position should possess 5-10 years of relevant professional experience in a similar advisory or consulting capacity.

About Cisco

For 40 years, Cisco has innovated in connecting and protecting organizations in the AI era and beyond. The company develops solutions that enable humans and technology to collaborate across physical and digital environments, providing customers with security, visibility, and insights across their digital footprint. Cisco fosters an environment of experimentation and creation, leveraging its technology and global network of experts to offer growth opportunities. The company operates as a collaborative team to achieve global impact.

Location and Work Type

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a collaborative team environment to deliver advisory services to clients.