Field Collector

About the Role

AJEX is seeking a Field Collector to join their team in Riyadh, Saudi Arabia. This full-time role is responsible for the recovery of overdue customer receivables through proactive field visits, payment negotiations, and effective coordination with internal departments. The Field Collector plays a key role in improving cash flow, reducing bad debt, and ensuring timely resolution of customer disputes while maintaining professional customer relationships.

Key Responsibilities

• Conduct regular field visits to customers with overdue accounts to recover outstanding payments.
• Negotiate payment arrangements and secure realistic, documented commitments from customers.
• Follow up on missed or broken Promise to Pay commitments through timely customer visits and communication.
• Investigate and verify customer concerns related to invoices, proof of delivery, pricing, shipment status, damages, claims, and other billing issues during site visits.
• Collaborate with Sales, Customer Service, Operations, Pricing, and Finance to resolve collection barriers and customer disputes.
• Identify high-risk accounts, escalate them to the Revenue Assurance Lead, and recommend appropriate recovery actions.
• Maintain accurate records of customer interactions, payment commitments, field visit outcomes, and collection activities in the relevant systems.
• Submit daily field activity reports, collection updates, and visit reports in line with reporting requirements.
• Support initiatives to reduce bad debt, improve Days Sales Outstanding (DSO), increase collection efficiency, and strengthen payment compliance.
• Maintain professional customer relationships while ensuring adherence to company credit and collection policies.

Key Deliverables

• Reduction in bad debt and overdue receivables.
• Improved DSO and achievement of weekly collection targets.
• Increased Promise to Pay fulfillment rate.
• Timely resolution of customer billing disputes and collection-related issues.
• Accurate and timely field visit documentation and reporting.
• Improved customer engagement and payment compliance.

Required Experience and Qualifications

• 2–5 years of experience in field collections, credit control, or accounts receivable.
• Experience in logistics, transportation, courier, or supply chain industries is preferred.
• Proven experience negotiating payment commitments with business customers.
• Familiarity with ERP systems or collection management platforms.
• Valid driver's license and willingness to travel extensively within the assigned territory.