Helpdesk Support ( Tamheer )

About Naseej

Naseej is a leading technology company focused on digital transformation in learning and knowledge management. For nearly 36 years, Naseej has contributed to the fields of E-Learning, Edu-Tech, and Digital Transformation, with branches across the MENA region. The company enables customers to provide rich user experiences, adapt to dynamic technology landscapes, and reduce technical burdens, allowing them to focus on strategic objectives.

The Helpdesk Support Trainee Role

Naseej is seeking a Helpdesk Support Trainee for an internship position in Riyadh, Saudi Arabia. This role is designed for individuals with 0-1 years of experience and involves providing first-line application support to both Naseej customers and internal users. The trainee will ensure that support requests are handled accurately, documented thoroughly, and escalated appropriately when necessary.

Key Responsibilities

• Receive, classify, and manage application-support tickets accurately.
• Resolve common and documented user issues independently.
• Document ticket activities and resolutions according to Helpdesk standards.
• Escalate unresolved cases with complete and accurate technical information.
• Communicate professionally with customers and internal support teams.
• Follow approved SLA requirements and ticket lifecycle procedures.
• Develop a good understanding of the primary functions of supported Naseej products.

Qualifications and Requirements

• Eligible for the Tamheer program.

Experience Level

This internship is suitable for candidates with 0-1 years of professional experience.

Location

The position is based in Riyadh, Riyadh, Saudi Arabia.