Mid Market Customer Growth Executive

About the Role

Infobip is seeking a Mid Market Customer Growth Executive to join its team in Riyadh. This full-time role focuses on enhancing customer satisfaction, driving retention, and fostering business growth across a designated portfolio of clients. The successful candidate will build and maintain client relationships, support account performance, and collaborate with internal teams to achieve positive customer outcomes. This position is suitable for professionals with 2-5 years of experience who are adept at customer interaction, business analysis, and cross-functional coordination within a global technology environment.

Key Responsibilities

• Build and maintain relationships with assigned Tier 2 clients through regular meetings, strategic discussions, and ongoing account support.
• Drive customer growth by monitoring key business metrics such as gross profit, margin percentage, cross-sell opportunities, and net revenue retention.
• Coordinate cross-functional teams, including Customer Success, Sales Engineers, Customer Support, Platform Operations, Revenue Assurance, and Procurement, to address client needs.
• Support customer onboarding and account setup activities, including sender registration, route management, content filtering setup, and account maintenance.
• Analyze customer traffic and business performance to identify growth opportunities, mitigate risks, and respond to changing business requirements.
• Collaborate with the Self Service team to ensure smooth customer transitions between managed services and self-service models.
• Maintain accurate records of customer activities, engagements, and opportunities in Salesforce and other internal systems.

Performance Indicators

• Achievement of quarterly Gross Profit (GP) targets.
• Growth of existing accounts through upsell and cross-sell initiatives.
• Retention of existing accounts, measured by established percentages.
• Strategic account planning and proactive execution.
• Building and maintaining executive-level relationships with clients.

Qualifications and Experience

• Minimum of 3 years of experience in commercial, customer-facing, account management, customer success, or sales-related roles.
• Strong communication and relationship-building skills with a customer-oriented mindset.
• Ability to coordinate multiple stakeholders and manage priorities effectively in a fast-paced environment.
• Analytical mindset with an interest in business performance metrics and customer growth.
• Comfortable working with data and internal tools to monitor account performance and customer activity.
• Proactive, organized, and eager to learn about products, markets, and customer business models.

Compensation Structure

Employees who consistently meet their targets can expect to earn, on average, an additional 30% on top of their base salary. There is further earning potential for those who exceed their established targets.