Operations Manager

About the Role

J&T Express is seeking an Operations Manager to lead and optimize end-to-end express delivery and hub operations in Riyadh, Saudi Arabia. This full-time role involves ensuring seamless first-mile, sorting, transportation, and last-mile operations while driving service efficiency, maintaining safety compliance, and meeting operational KPIs. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Manage end-to-end logistics operations, including pickup, sorting, transportation, and last-mile parcel delivery.
• Monitor daily branch/hub activities to ensure operational targets and service level agreements (SLAs) are met consistently.
• Plan and optimize delivery routes and driver dispatch schedules to reduce transit times and operational costs.

Performance and KPI Tracking

• Track and report on key operational metrics, such as On-Time Delivery (OTD), delivery success rate, and cost-per-parcel.
• Drive process improvement initiatives to reduce parcel damage, missing rates, and customer complaints.
• Conduct regular reviews of operational efficiency and present reports to senior management.

Team Leadership and Workforce Management

• Lead, mentor, and manage supervisors, sorting staff, couriers, and fleet personnel.
• Oversee manpower planning, shift schedules, peak-season resource allocation, and recruitment needs.
• Foster a safe, high-performance, and accountable work environment.

Compliance and Standard Operating Procedures

• Ensure full compliance with company SOPs, safety policies, and local labor/transportation regulations.
• Enforce strict protocols around proof of delivery (POD), parcel handling, and inventory control.

Experience Required

Candidates should possess 2-5 years of experience in a relevant operational management role within the logistics or express delivery sector.