Retail and Commercial Interface Manager

About AtkinsRéalis

AtkinsRéalis is a global company providing professional services in engineering, design, and project management. We are committed to delivering complex projects and innovative solutions across various sectors worldwide. This full-time role is based in Riyadh, Saudi Arabia.

Overview of the Retail and Commercial Interface Manager Role

The Retail and Commercial Interface Manager is responsible for overseeing all retail and commercial activities within the metro network. This role ensures the seamless integration of commercial operations with metro service delivery, focusing on maximizing asset utilization, supporting revenue generation, and managing commercial agreements. The manager will also provide strategic advice on commercial risks and opportunities to the client.

Key Responsibilities

• Oversee retail and commercial interfaces with metro operations to ensure alignment with operational requirements and passenger experience objectives.
• Support the identification, development, and management of commercial opportunities across metro stations, depots, and associated assets to optimize revenue generation and asset utilization.
• Lead the management, administration, and monitoring of commercial agreements, leases, licenses, and contracts with retailers, advertisers, and commercial partners.
• Coordinate with Operations & Maintenance (O&M) contractors to ensure effective execution of retail, advertising, and commercial activities within the metro environment.
• Develop, implement, and maintain commercial management plans, policies, and procedures to support project commercial objectives.
• Monitor commercial performance, revenue streams, occupancy rates, and key performance indicators (KPIs), ensuring compliance with contractual obligations and business targets.
• Advise the client on commercial strategies, revenue optimization initiatives, contractual matters, commercial risks, and mitigation measures.
• Prepare and present regular reports on retail and commercial activities, including performance analysis, revenue forecasts, commercial issues, and strategic recommendations.
• Facilitate stakeholder engagement with internal teams, operators, tenants, government authorities, and commercial partners to ensure successful delivery of commercial objectives.
• Ensure compliance with all relevant regulations, safety requirements, and contractual obligations related to retail and commercial operations within the metro network.
• Support the procurement and tendering processes for commercial concessions, retail spaces, and advertising opportunities.

Required Qualifications and Experience

• A minimum of 10 years of experience in a relevant commercial or retail management role.
• Demonstrated experience in managing commercial interfaces and agreements.
• Proven ability to support revenue generation and optimize asset utilization.

Key Performance Indicators

• Achievement of commercial revenue targets.
• Retail occupancy and asset utilization rates.
• Timely execution and compliance of commercial agreements.
• Stakeholder and tenant satisfaction levels.
• Delivery of commercial initiatives and revenue growth opportunities.
• Effective management of commercial risks and contractual obligations.
• Accuracy and timeliness of commercial reporting.

Work Location

This full-time position is based in Riyadh, Riyadh, Saudi Arabia.