Sales Account Manager

About Daftra

Daftra (دفترة) is a cloud-based SaaS provider that supports over 50 business sectors across the Arab region. The platform offers secure, scalable, and customizable enterprise management solutions with a uptime guarantee, accessible across multiple devices. Daftra focuses on simplifying business operations through flexible systems, supported by engineering, product excellence, and customer-centric innovation.

About the Role

Daftra is seeking a Sales Account Manager to join its team in Riyadh, Saudi Arabia. This full-time role is suitable for candidates with 0-1 years of experience in SaaS sales or account management. The primary objective is to drive sales growth by engaging potential customers and maintaining strong relationships with existing clients.

Key Responsibilities

• Conduct lead generation activities to identify potential customers in designated territories, with a focus on customer segmentation and various industries.
• Research and identify new leads using online tools and offline resources.
• Utilize effective sales techniques to engage prospects and generate interest in Daftra products.
• Conduct professional on-ground visits, including live product demonstrations, addressing client inquiries, and documenting key insights.
• Meet or exceed monthly sales targets for qualified leads generated by scheduling and attending outdoor meetings.
• Act as the primary point of contact for clients and effectively address their needs.
• Build and maintain long-term relationships with existing clients.
• Generate referral accounts, agencies, and partnerships.
• Follow up with current customers to ensure satisfaction and address any concerns.
• Re-engage with churned clients to understand their reasons for leaving and explore opportunities for reactivation.
• Collaborate with other teams to provide optimal solutions for clients.
• Report accurately on the status of accounts and transactions.
• Prepare quotations for clients.
• Gather and analyze feedback from clients to improve offerings.
• Coordinate with other departments to ensure client satisfaction.
• Suggest actions to improve sales performance and identify growth opportunities.

Required Qualifications

• Strong understanding of sales processes and techniques.
• Valid KSA driver’s license.
• Ability to learn quickly and adapt to new situations.
• Target and results-oriented, with a proven track record of meeting challenges.
• Strong presentation and communication skills.
• Flexibility with working hours and different working conditions.
• Familiarity with CRM software and Microsoft Office suite.

Experience

Candidates should have 0-1 years of experience in SaaS sales or account management.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia.