Satellite SPO Assistant Manager

About the Role

stc is seeking a Satellite SPO Assistant Manager to join its team in Riyadh. This full-time role is crucial for managing and optimizing the performance of GEO, MEO, and LEO satellite networks. The successful candidate will ensure high service quality, efficient capacity utilization, and an excellent customer experience across these networks.

Role Purpose and Scope

The Satellite SPO Assistant Manager is responsible for establishing performance standards, analyzing network trends, and leading optimization initiatives. This includes coordinating corrective actions to enhance network reliability, utilization, and compliance with Service Level Agreements (SLAs). All duties must be performed in adherence to stipulated business policies and procedures.

Network Performance Management Responsibilities

• Establish and standardize satellite-enabled network performance management processes across STC Group, including unified KPI/KQI/SLA definitions, measurement methodologies, thresholds, and formula validations to support effective service assurance and optimization.
• Analyze GEO/MEO/LEO network and service performance trends across domains to identify degradations, conduct performance assessments, recommend optimization initiatives, and support long-term service improvement plans.
• Prepare and maintain periodic performance dashboards and reports covering satellite network health, availability, utilization, latency, service quality, and customer experience KPIs, while ensuring vendor/MSP compliance and regulatory (CST) reporting requirements.
• Conduct regular GEO/MEO/LEO network and service performance audits, including KPI/KQI validations, and service quality assessments, to proactively identify customer experience and operational performance gaps.
• Support and coordinate Root Cause Analysis (RCA) activities related to satellite service performance degradations, ensuring proper escalation, corrective actions, and restoration follow-up with relevant stakeholders.
• Provide architectural recommendations and blueprint inputs to support medium- and long-term satellite network performance enhancements in coordination with infrastructure planning and design teams.

Satellite Network Optimization Duties

• Optimize GEO/MEO/LEO satellite routing and beam management dynamically to ensure optimal coverage, minimize latency, and maximize throughput.
• Optimize capacity and load balancing across GEO/MEO/LEO constellations to efficiently distribute traffic, reduce congestion, and maintain SLA compliance.
• Enhance inter-satellite link (ISL) optimization to improve mesh network efficiency, reduce hop counts, and lower propagation delays for Sat-based services.
• Conduct continuous RF spectrum optimization to mitigate interference, optimize bandwidth allocation, and ensure efficient spectrum utilization in GEO/MEO/LEO bands.
• Optimize ground station selection and handover mechanisms to ensure seamless connectivity as LEO satellites move in and out of coverage areas.

Qualifications and Experience

Candidates for this position should possess 5-10 years of relevant experience in satellite network operations or performance management.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia.