Senior Process Transformation Consultant

About the Role

Capco is seeking a Senior Process Transformation Consultant to join its growing Business Consulting Practice in Riyadh. This full-time role involves transforming complex financial services operations into simpler, stronger, and more effective processes. The consultant will work closely with Business, Operations, Risk, and Technology teams, supporting transformation from initial assessment and process redesign through to implementation and benefits validation.

Key Responsibilities

• Lead end-to-end process discovery to map operating models, diagnose inefficiencies, bottlenecks, and control gaps using structured root-cause analysis.
• Map current-state (As-Is) workflows and architect practical future-state (To-Be) processes and controls to eliminate waste, standardize operations, and drive measurable efficiency and accountability.
• Identify enterprise-wide process priorities and design, execute, and govern large-scale process improvement initiatives across all geographies, business lines, and functional teams.
• Evaluate tasks to simplify, standardize, control, or automate processes, translating operational gaps into clear business requirements and actionable implementation plans.
• Design and execute transformation initiatives while ensuring alignment with internal process standards, customer journey frameworks, and governance models.
• Define process baselines, establish key performance indicators (KPIs), and track post-implementation performance to validate intended business outcomes and ROI.
• Contribute to the overall Operational Excellence strategy, championing a culture of sustainable continuous improvement, capability building, and process discipline.

Qualifications and Experience

• 5-10 years of relevant experience in process excellence, process transformation, or operational improvement within financial services.
• Practical experience applying methodologies such as BPM/BPMN, Lean, Six Sigma, Value Stream Mapping, Root Cause Analysis, SIPOC, Business Process Reengineering, Process Mining, or Continuous Improvement.
• Demonstrated success in applying relevant methodologies in complex business environments.
• Strong hands-on experience investigating complex processes and personally performing process discovery, evidence-based analysis, root-cause analysis, process redesign, and control improvement.

Required Skills

• Excellent communication and facilitation skills, including the ability to listen, ask focused questions, structure ambiguous problems, communicate concisely, and challenge senior stakeholders constructively.
• Strong technology and data literacy, with the ability to work across applications, workflows, business rules, integrations, data flows, batch activities, system controls, and exception handling alongside Business, Operations, Risk, and Technology teams.
• A results-focused approach, with the ability to separate facts from assumptions, translate findings into practical improvements, and remain involved through implementation to demonstrate measurable business outcomes.

Preferred Qualifications

• Experience in Wealth & Asset Management.
• Experience using SQL, BI/data-analysis tools, process-mining tools, or similar techniques.
• Relevant process improvement or transformation certifications.

Working at Capco

Capco offers a collaborative, entrepreneurial consulting culture focused on delivering high-impact transformation solutions for leading financial institutions. The company provides access to continuous learning, training, and industry certifications, enabling employees to work across complex business, operational, and technology transformation challenges. Capco is committed to an inclusive recruitment process and workplace, valuing each person’s unique perspective and contribution.