Voice Engineer Lead

About the Role

Trace Systems is seeking a Voice Engineer Lead to support the USMTM CITS contract in Riyadh, Kingdom of Saudi Arabia. This full-time role involves installing, provisioning, administering, monitoring, maintaining, testing, troubleshooting, and sustaining enterprise VoIP, analog, and long-haul voice services for daily and contingency operations. The position requires 5-10 years of relevant experience.

Key Responsibilities

• Administer Cisco Unified Communications Manager or other Government-approved enterprise telephony platforms.
• Configure dial plans, partitions, calling search spaces, route and translation patterns, hunt groups, call-routing policies, and numbering plans.
• Install, configure, and troubleshoot IP phones, gateways, analog adapters, media resources, voicemail, and related hardware.
• Maintain approved software, firmware, security patches, configuration backups, and restoration records.
• Support analog lines, main distribution frame interfaces, long-haul VoIP, and approved morale-and-welfare calling services.
• Monitor call processing, registrations, trunks, gateways, alarms, health, and service availability.
• Troubleshoot latency, jitter, packet loss, echo, codecs, registration, signaling, routing, and voice-quality issues.
• Coordinate with Network Administrators on Quality of Service and support SIP, , MGCP, SCCP, or other approved protocols.
• Coordinate with DISA, USARCENT, CENTCOM, NETCOM, commercial carriers, service providers, and higher headquarters.
• Support circuit and equipment installation, bandwidth planning, alternate transport, infrastructure expansion, office moves, and technology refreshes.
• Coordinate with OSP/ISP, Systems, VTC, Desktop, and Cybersecurity personnel on physical-layer and cross-functional issues.
• Maintain dial plans, diagrams, inventories, circuit records, configurations, user instructions, and restoration procedures.
• Support STIGs, vulnerability remediation, logging, patching, continuity, failover, disaster recovery, and alternate communications.
• Respond to mission-critical outages and participate in CCB, maintenance windows, Authorized Service Interruptions, emergency recall, and on-call support.

Required Experience

• 5-10 years of experience in a voice engineering role.
• Demonstrated ability to administer enterprise telephony platforms such as Cisco Unified Communications Manager.
• Experience with configuring dial plans, call-routing policies, and numbering plans.
• Proficiency in troubleshooting voice-related issues including latency, jitter, packet loss, and voice quality.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, supporting the USMTM CITS contract. The role involves supporting daily and contingency operations, including participation in emergency recall and on-call support as required.