Aftersales Process Engineer📣 إعلان

About the Aftersales Process Engineer Role

Lucid Motors Saudi Arabia is seeking an Aftersales Process Engineer to join its team in Riyadh. This full-time role requires 2-5 years of experience and is central to developing, implementing, and optimizing technical and operational processes across Lucid’s service centers, body repair centers (LABRC), mobile service operations, Pre-Delivery Inspection (PDI), and service parts activities. The engineer will support the Aftersales Program Manager by providing engineering analysis, process design, validation, and continuous improvement initiatives, ensuring efficient, scalable, and high-quality aftersales operations aligned with Lucid engineering standards.

Key Responsibilities

The Aftersales Process Engineer is responsible for a range of critical functions aimed at enhancing service delivery and operational efficiency. This includes designing and optimizing service processes, supporting program management, addressing field quality issues, and improving service parts logistics. The role also involves leveraging data for performance tracking and driving continuous improvement initiatives across all aftersales activities.

Service Process Development and Optimization

• Design, standardize, and document end-to-end service processes covering diagnosis, repair workflows, quality checks, and turnaround time (TAT).
• Analyze repair cycle times and throughput to improve operational efficiency and reduce customer wait times.
• Develop and optimize processes related to PDI, warranty repairs, and workshop operations in alignment with Lucid engineering standards.
• Create Process Failure Mode and Effects Analyses (PFMEAs), control plans, Standard Operating Procedures (SOPs), and work instructions for aftersales processes using Lucid’s Process Engineering methodologies.

Program Support and Quality Management

• Provide data analysis, process insights, and engineering inputs to support program planning and execution.
• Support cross-functional initiatives including service readiness, new service program launches, and field quality improvements, participating in cross-functional reviews with Engineering, Quality, Parts Operations, Logistics, LABRC, and Field Support teams.
• Partner with Field Quality Engineers to analyze failure trends and develop corrective process actions, supporting root cause analysis and containment activities using 8D, Six Sigma, and structured problem-solving methodologies.
• Improve parts ordering, availability, and parts-to-repair workflows in collaboration with Parts Operations and Supply Chain teams, identifying parts fulfillment bottlenecks and designing process improvements to enhance service repair efficiency.

Service Data Analysis and Continuous Improvement

• Analyze service operational data including First Time Through (FTT), Turnaround Time (TAT), repeat repairs, quality flags, and parts usage.
• Develop dashboards and performance reports to support KPI tracking and decision-making.
• Map process gaps within Dealer Management Systems (DMS), Enterprise Resource Planning (ERP), and technical information portals, proposing improved workflows and system integrations.
• Apply Lean principles to eliminate waste, improve technician utilization, and optimize workshop layout and flow, conducting onsite time studies, capacity assessments, and layout optimization activities in service centers.
• Ensure all process improvements align with Lucid’s global standards for safety, quality, and operational excellence.

Application Information

Candidates interested in this Aftersales Process Engineer position are encouraged to apply. This role offers an opportunity to contribute to the operational excellence of Lucid Motors Saudi Arabia's aftersales services.