Bid Solutions Manager (Facilities & Asset Management)

About the Role

Serco is seeking a Bid Solutions Manager for Facilities & Asset Management in Riyadh. This full-time role involves interpreting client Requests for Proposals (RfPs) and developing tailored Facilities Management (FM) solutions. The manager will ensure solutions are operationally viable, commercially competitive, and aligned with Serco’s strategic objectives, playing a key part in the design, costing, and articulation of FM service delivery models within bid submissions.

Key Responsibilities

• Lead the interpretation and analysis of RfPs to understand client requirements and evaluation criteria.
• Design bespoke Facilities Management (FM) solutions, integrating hard and soft FM services as appropriate.
• Collaborate with operational teams and subject matter experts (SMEs) to develop cost-effective, innovative, and scalable FM delivery models.
• Develop solutions that enhance service efficiency, compliance, and sustainability in line with industry best practices.
• Act as a liaison between technical, commercial, and bid teams, ensuring alignment throughout solution development.
• Engage with suppliers, subcontractors, and partners to gather input for robust FM solutions.
• Participate in client clarification meetings, site visits, and bid presentations to refine proposed solutions.
• Collaborate with Bid Managers and Writers to articulate FM solutions clearly in bid submissions.
• Contribute to the development of win themes, differentiators, and value propositions.
• Assist in writing technical and operational sections of bid responses.
• Work with Commercial and Finance teams to develop pricing strategies and cost models.
• Support whole-life cost analysis and identify cost-saving opportunities.
• Ensure proposed solutions comply with industry regulations, health and safety standards, and contractual obligations.
• Work with risk management teams to identify and mitigate potential operational risks.
• Continuously improve solution development processes, tools, and templates.
• Lead bid solution review sessions and post-bid debriefs to capture lessons learned.

Qualifications and Experience

• Bachelor’s degree in Facilities Management, Engineering, Business, or a related field.
• Strong experience (5-10 years) in designing Facilities Management (FM) solutions within a bidding or pre-sales environment.
• Expertise in hard and soft FM services, with knowledge of industry trends, regulations, and best practices.
• Ability to interpret complex RfPs and develop solutions aligned with client needs.
• Strong commercial awareness, with experience in cost modelling, service pricing, and value engineering.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint), bid management software, and costing tools.
• Familiarity with building management systems (BMS), CAFM tools, and IoT-driven FM innovations.

Desired Skills and Certifications

• Certifications in Facilities Management (*, IWFM, IFMA) or Bid Management (APMP) are desirable.
• Excellent collaboration and stakeholder management skills across bid, commercial, and operational teams.
• Ability to think strategically and balance long- and short-term priorities.
• Strong problem-solving skills to address complex issues in a timely manner.
• Ability to understand and interpret customer needs to deliver strategic, competitive, and innovative tender responses.
• Desirable sector and market knowledge of FM/AM in Citizen Services, Justice & Immigration, Defence, or Airport Operations.
• Certified Lean Six Sigma Yellow / Green / Black Belt preferred.