Brokerage Services Support Specialist

About moomoo

moomoo is a comprehensive brokerage platform designed to empower proactive investors. The platform integrates professional trading data, global financial news, a trading community, and an innovative web platform to provide users with enhanced data, tools, and performance for managing their financial future.

The Role

moomoo is seeking a Brokerage Services Support Specialist to join its team in Riyadh, Riyadh Province. This full-time position is open to candidates with 1-2 years of experience, including fresh graduates with relevant internship experience. The specialist will provide comprehensive support to local and overseas customers in both Arabic and English.

Key Responsibilities

• Respond to customer inquiries and provide support via phone, email, and live chat.
• Guide new customers through the onboarding process and ensure understanding of product features.
• Identify potential opportunities for account expansion, upgrades, or cross-sells during customer interactions.
• Assist customers with trading account registration and verification.
• Provide consultation on trading platforms, tools, and features, addressing technical and operational issues.
• Resolve customer concerns promptly and professionally, escalating complex cases as needed.
• Assist in handling and resolving escalated customer complaints, ensuring timely follow-up and closure.
• Record, file, and organize customer feedback and suggestions.
• Contribute to the development of customer service processes, knowledge bases, and training materials.
• Perform other assigned ad-hoc duties.

Qualifications and Requirements

• Bachelor’s degree or above; fresh graduates with strong finance internship experience are encouraged to apply.
• Alternatively, Diploma holders with a minimum of 1-2 years of relevant work experience in brokerage or a call center.
• Proven working experience in related fields such as call center operations, sales support, technical support, online trading, or stockbroking is preferred.
• Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations, and investment products is advantageous.
• Computer literacy is preferred.

Required Skills and Attributes

• Professionalism, independence, meticulousness, patience, and empathy.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills with a foundational understanding of customer service principles.
• Ability to work effectively in a team and maintain high working efficiency.
• Capability to work under pressure and manage multiple customer inquiries simultaneously and efficiently.
• Flexibility to work assigned shifts, including evening, night, and weekend shifts. Shift allowances will be provided for evening and night shifts.

Application Process

Candidates who meet the above qualifications are encouraged to apply for this full-time position. The salary for this role will be discussed during the interview process.