Call Center Officer

About Lumi

Lumi is seeking a Call Center Officer to join our team in Riyadh, Saudi Arabia. This is a full-time position focused on delivering a high standard of customer experience throughout the car rental process.

Role Overview

The Call Center Officer is responsible for managing customer inquiries, reservations, and complaints. The role involves ensuring accurate documentation and providing smooth service to customers, contributing to overall customer satisfaction.

Key Responsibilities

• Handle incoming customer calls and inquiries related to rental services.
• Manage car reservations, including bookings, modifications, and cancellations.
• Address customer complaints and ensure their timely resolution.
• Inform customers about current promotions, discounts, and available services.
• Conduct follow-ups with customers after rentals to confirm satisfaction.
• Maintain accurate customer records and reservation details.
• Prepare reports on call volumes, complaints, and customer feedback.
• Support and guide junior team members through knowledge sharing and on-the-job training.
• Adhere to departmental policies, procedures, and service standards.
• Identify opportunities for continuous improvement in customer service processes.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Public Relations, or a related field.
• Minimum of 2 to 5 years of relevant experience in customer service or a similar role.

Required Skills

• Strong communication and interpersonal skills.
• Good problem-solving and organizational abilities.
• Attention to detail and the ability to maintain accurate records.
• Capability to handle customer complaints professionally.
• Ability to work effectively in a fast-paced environment.

Application Process

Candidates who meet the above requirements are encouraged to apply for this position.