Customer Experience Associate📣 إعلان

About Rize and the Role

Rize, Saudi Arabia's rent-now-pay-later platform, is seeking a Customer Experience Associate to join its team in Riyadh. This full-time position offers an opportunity to contribute to a company dedicated to making rental processes more accessible and affordable for tenants and landlords across Saudi Arabia. Rize is focused on reshaping the rental landscape by enabling tenants to manage finances with ease and landlords to secure income effortlessly.

Role Overview

The Customer Experience Associate will support both landlords and tenants, ensuring smooth property handovers, monitoring service quality, and assisting in daily issue resolution. This entry-level position is designed for a fresh graduate with 0-1 years of experience, providing structured training and guidance from senior team members to foster gradual ownership of tasks within a diverse and innovative team environment.

Key Responsibilities

• Support in building positive, trust-based relationships with landlords and tenants.
• Assist in conducting check-ins to ensure satisfaction for both parties.
• Learn and manage the property handover process between landlords and tenants.
• Help inspect units during move-in and move-out to ensure proper condition.
• Document findings and support the senior team in the reporting process.
• Serve as the first point of contact for simple inquiries or issues.
• Help mediate minor conflicts and escalate cases when necessary.
• Coordinate with internal teams (maintenance, operations, support) to resolve concerns.
• Conduct daily follow-up calls to gather feedback and ensure service quality.
• Share insights with the team to contribute to overall experience improvement.
• Maintain organized records of communications, handover notes, and customer feedback.
• Help prepare basic reports for the team.

Qualifications and Experience

• A fresh graduate with 0-1 years of experience.
• Degree in Business, Real Estate, Communications, or any related field.
• Any internship or university project in customer service, real estate, or operations is considered a plus (not required).

Required Skills and Attributes

• Strong communication and interpersonal skills.
• Passion for helping people and improving their experience.
• Organized, detail-oriented, and eager to learn.
• Comfortable using digital tools (CRM systems, Google Workspace, etc.).
• A team player with a positive, solution-oriented mindset.

Compensation

Rize offers a competitive salary package for this full-time position.