Customer Success Manager (Technical) Saudi

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About AlgoSec

AlgoSec provides solutions that secure application connectivity across hybrid and multi-cloud environments. The company's platform offers visibility, security policy management, risk reduction, and compliance automation for complex enterprise networks. AlgoSec serves over 2,300 global organizations.

The Role

AlgoSec is seeking a Customer Success Manager (Technical) to join its team in Riyadh, Saudi Arabia. This full-time role involves acting as a strategic and technical advisor, helping enterprise customers adopt, optimize, and expand their use of AlgoSec's solutions. The position reports to the Customer Success TL and operates from a home office in Riyadh.

Key Responsibilities

Drive customer adoption by identifying gaps, building tailored success plans, and aligning product use cases with value realization.
Monitor adoption health across the customer portfolio and develop quarterly improvement plans.
Collaborate with the renewals team to link adoption health with renewal outcomes, identify churn risks, and lead mitigation efforts.
Identify and quantify expansion opportunities in partnership with internal teams and sales.
Build strong relationships with key stakeholders and provide guidance on best practices and strategic insights.
Lead customer engagements, including hosting Executive Business Reviews (EBRs) and maintaining proactive, high-value touchpoints.
Document use cases, success stories, and lessons learned to enhance the Customer Success knowledge base.
Advocate internally for customer needs across the organization.

Qualifications and Experience

Minimum of 5 years of experience in Customer Success or similar roles within enterprise software, preferably in security or systems integration.
Demonstrated success in managing strategic and enterprise-level customers.
Strong understanding of network security, governance, audit, risk, and compliance practices.
Customer-first mindset, proactive approach, and comfort with client-facing engagements.
Excellent consulting, project management, and data-driven decision-making skills.
Solid knowledge of security technologies such as firewalls, IDS/IPS, SDN, and compliance, as well as APIs (Java, REST).
Familiarity with infrastructure, cloud environments (public/private/hybrid), and networking (LAN/WAN).
Resilience and adaptability in dynamic, fast-paced environments.
Executive presence and ability to manage high-stakes conversations and escalations.
Willingness to travel up to 50% of the time.