Guest Experience Expert

About the Role

Courtyard by Marriott is seeking a Guest Experience Expert to join our team in Riyadh, Saudi Arabia. This full-time role focuses on creating a memorable and unique experience for guests throughout their stay, moving beyond standard check-in and check-out procedures. The Guest Experience Expert is empowered to provide a range of services and support operational needs.

Key Responsibilities

• Deliver a wide range of services to guide guests through their entire stay.
• Process operational needs and address guest requests promptly.
• Complete necessary reports and documentation.
• Share information about local area highlights with guests.
• Ensure all transactions contribute positively to the overall guest experience.

Workplace Standards and Conduct

• Maintain a safe work environment for all.
• Adhere to all company policies and procedures.
• Uphold confidentiality regarding company and guest information.
• Protect company assets from loss or damage.
• Ensure quality standards are consistently met.
• Present a professional appearance, including uniform, personal grooming, and communication style.

Physical Requirements

The role requires physical activity including standing, sitting, or walking for extended periods. Guest Experience Experts will engage in hands-on tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. The ability to perform these duties effectively is essential for success in this position.

Qualifications and Experience

• 0-1 year of experience in a related field.
• Ability to take initiative and deliver a wide range of guest services.
• A commitment to providing a high standard of guest experience.

About Courtyard by Marriott

Courtyard by Marriott focuses on serving the needs of travelers, having developed the first hotel specifically for business travelers. The brand aims to empower guests throughout their trips. As part of Marriott International's portfolio, Courtyard offers a professional environment for individuals passionate about guest service and continuous improvement within a dedicated team.