Housekeeping Coordinator/ Saudi

About Accor and the Role

Accor, a global hospitality group with over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations, is seeking a Housekeeping Coordinator/ Saudi. This full-time position is based in Riyadh and is open to candidates with 0-1 years of experience. The role focuses on ensuring efficient communication and operational support within the Housekeeping Department and across other hotel departments.

Key Responsibilities

• Ensure clear and effective communication within the Housekeeping Department, Front Office, Engineering, Royal Service, and all other departments.
• Answer all telephone calls within three rings, perform necessary follow-ups, and use correct hotel-defined telephone verbiage.
• Record all telephone calls and their details in the housekeeping coordinator’s log book or input them into Royal Service for proper follow-up.
• Utilize guest names during conversations with guests.
• Maintain proper records of guest loan items (*, extra chairs, foam pillows) and update traces in OPERA to track item movement and usage.
• Communicate blocked and VIP room preferences and requests to Team Leaders in a timely manner.
• Supervise and ensure that house and room attendants carry out all guest requests promptly.
• Monitor room statuses to ensure clean rooms are available for arriving guests.
• Manage the safety and security of all departmental keys, mobi-talks, and iPhones.
• Conduct inventory of departmental keys, mobi-talks, and iPhones, reporting any losses to the Assistant Manager immediately.
• Assist in preparing keys, mobiles, or papers for colleagues as needed.
• Address all lost and found queries promptly and follow up accordingly.
• Record all lost and found articles correctly and place items in properly labeled serial boxes for easy retrieval.
• Inform the Security Department and Duty Manager of any guest complaints regarding losses that may require compensation.
• Ensure the security and maintenance of the lost & found room by preventing unauthorized entries, conducting regular clean-ups, and disposing of items after their validity periods.
• Ensure adherence to safe working practices, including emergency procedures.
• Participate in departmental leadership activities as a team member.
• Maintain confidentiality and discretion for guests.
• Perform any other duties assigned by the Hotel Management and department.

Qualifications and Requirements

• 0-1 years of relevant experience.
• Familiarity with computer systems such as OPERA and Swiss/Royal Service.
• Ability to communicate effectively and professionally.
• Strong organizational skills and attention to detail.

Work Environment and Culture

Accor fosters an inclusive company culture that values diversity and aims to attract, recruit, and promote diverse talent. The group believes in empowering its Heartists® to create positive and memorable impacts for customers, colleagues, and the planet, embodying a vision of responsible hospitality.