IT Operations Engineer (Network Operations)📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

Leshines is seeking an IT Operations Engineer to join their team in Riyadh, Saudi Arabia. This full-time role focuses on the operational maintenance and support of various IT systems and infrastructure within an industrial environment, requiring 2-5 years of relevant experience.

Key Responsibilities

Monitor and maintain daily operations of multi-system software, including Lenovo business systems, self-developed industrial gateways, WES/WCS warehouse systems, and AGV dispatching systems.
Liaise with OEM technical teams (Lenovo, Leshines, WCS, AGV vendors) to troubleshoot cross-system interface issues, data transmission failures, task dispatching errors, and business process blockages.
Support system version upgrades, on-site validation, and gather user requirements for continuous product improvement.
Collaborate with network and hardware engineers to diagnose software communication failures caused by servers, switches, wireless networks, or automation equipment.
Identify root causes across software logic, data anomalies, network links, and hardware defects, and drive issue resolution with clear ownership.
Produce post-mortem reports for AGV/automation equipment failures and refine troubleshooting procedures.
Assist with routine Windows/Linux server health checks, log analysis, and data backup validation alongside infrastructure teams.
Monitor HA (high availability) status, and handle system crashes and service startup failures at the software level.
Ensure scheduled backups and backup integrity checks for all warehouse systems, maintaining logs for compliance purposes.
Resolve software issues for warehouse PCs, PDAs, scanning terminals, and production line devices (EWM/WES login errors, printing failures, upstream systems' problem solving collaboration etc.).
Handle terminal software deployment, permission configuration, and network onboarding for new devices.
Maintain system interface inventories, software version logs, troubleshooting records, and SOPs.
Keep system topology diagrams, interface mapping tables, and configuration documents up to date.
Provide 7x8 on-site standby support for production line software failures, ensuring rapid recovery.
Organise the troubleshooting mechanism target to provide suitable SLA for ops.
Escalate critical issues to tech support teams in China and coordinate with network/hardware teams for joint resolution.
Standardize O&M procedures for third-party vendors and conduct regular status syncs.

Required Skills and Attributes

Willingness to relocate long-term to Saudi Arabia and adapt to on-site emergency response schedules.
Strong problem-solving mindset.
Adept at coordinating across multiple vendors and functions.
Quick learner with the ability to master complex multi-system architectures.
Detail-oriented and disciplined in documentation.
Resilient under pressure.
Safety-conscious in industrial environments.