Loyalty Business Support Consultant

About Tata Consultancy Services

Tata Consultancy Services (TCS) is a global IT services, consulting, and business solutions organization. For over 50 years, TCS has partnered with many of the world’s largest businesses in their transformation journeys, offering a consulting-led, cognitive-powered, integrated portfolio of services and solutions. Delivered through its Location Independent Agile™ delivery model, TCS is recognized for excellence in software development. As part of the Tata group, India's largest multinational business group, TCS has a global presence with over 616,171 consultants from 157 nationalities across 53 countries.

The Role: Loyalty Business Support Consultant

TCS is seeking a Loyalty Business Support Consultant to join its team in Riyadh, Saudi Arabia. This full-time position requires 5-10 years of experience and involves providing critical business support for loyalty and rewards programs, focusing on operational efficiency, financial accuracy, and strategic optimization.

Key Responsibilities

• Prepare reports, dashboards, and KPI scorecards for management.
• Support the review and enhancement of accounting configurations.
• Review existing expenses and income to identify opportunities for improvement.
• Ensure adherence to organizational policies and regulatory requirements.
• Support the review and enhancement of VAT configuration and setup.
• Ensure accurate program configuration and ongoing maintenance.
• Coordinate the launch of loyalty campaigns, promotions, and customer offers.
• Identify trends, opportunities, and areas for program optimization.

Required Qualifications and Experience

• Demonstrated knowledge of loyalty and rewards programs.
• Experience with loyalty and rewards accounting and VAT treatment; knowledge of SAMA reward points VAT is preferred.
• Proven experience in business analysis and problem-solving.
• Experience in stakeholder and vendor management.
• Proficiency in data analysis and reporting.
• Experience with CRM and loyalty platforms.

Essential Skills

• Strong communication and presentation skills.
• Proficiency in Microsoft Excel and PowerPoint.

Work Environment and Application

This full-time position is based in Riyadh, Saudi Arabia. Qualified candidates are invited to apply.