Operations Services Support Specialist

About the Role

alfanar Group is seeking an Operations Services Support Specialist to join their team in Riyadh. This full-time role is responsible for managing the visa processing for overseas candidates, ensuring compliance with legal requirements, and coordinating with relevant agencies. The specialist will also handle overseas visit visas and reimbursements, collaborating closely with recruitment and HR teams to ensure smooth operational workflows.

Key Responsibilities

• Assist overseas candidates and coordinate with agencies for visa processing.
• Verify all required documents and share them with the relevant agency.
• Provide guidance to candidates on visa procedures and follow up on document preparation.
• Ensure all visa processes comply with legal and regulatory requirements.
• Stay updated on changes from the Saudi Embassy regarding visa regulations.
• Maintain accurate records of visa details, candidate information, and processing status.

Role Accountabilities

• HR Proficiency: Obtain updated soft and technical skills relevant to the job and develop a clear career path plan.
• Delivery: Perform planned activities to meet operational and development targets as per schedules, utilizing resources effectively within cost and time parameters. Provide periodic reports detailing deviations and task execution.
• Problem-Solving: Address any related problems that arise and escalate complex operational issues as needed.
• Quality: Ensure quality requirements are met to develop effective quality control and processes, including specifications for products, processes, or related activities.
• Business Process Improvements: Coordinate well-defined written systems, policies, and procedures, seeking automation opportunities where possible.
• Compliance: Adhere to all related policies, procedures, and work instructions.
• Health, Safety, and Environment: Ensure compliance with relevant safety, quality, and environmental management procedures and controls within the defined area of work activity.

Qualifications and Experience

• 2-5 years of relevant experience in operations support, visa processing, or a similar HR-related role.
• Demonstrated ability to coordinate with external agencies and internal teams.
• Strong understanding of legal and regulatory requirements for visa processing, particularly within Saudi Arabia.
• Proficiency in maintaining accurate records and managing documentation.

Work Environment

This is a full-time position based in Riyadh, where the specialist will work collaboratively with recruitment and HR teams to support international talent acquisition and mobility.