Receptionist

About the Role

Hilton Riyadh Hotel & Residences is seeking a Receptionist to join its team in Riyadh. This full-time role involves managing guest interactions and front office operations to ensure a positive and efficient experience for all guests.

Key Responsibilities

• Respond to guest queries in a timely and efficient manner to achieve positive outcomes.
• Manage the reception experience for guests, including check-in/out procedures, and complete audit procedures as required.
• Keep the Front Office Manager and Reception Supervisors informed of relevant feedback from guests and other departments.
• Provide a high level of customer service consistently.
• Attend necessary training courses and assist with the Night Team's training and development.
• Maintain knowledge of hotel room categories, rates, packages, promotions, and general product information relevant to daily duties.
• Maximize room occupancy and utilize up-selling techniques to promote hotel services and facilities.
• Process foreign currencies, credit cards, and cash according to hotel credit policy and established procedures.
• Adhere to hotel security, fire regulations, and all health and safety legislation.
• Operate front of house equipment and property management systems in accordance with policies and procedures.
• Comply with company brand standards.
• Provide assistance to other departments as needed.

Company Values

At Hilton, core values guide team members in their roles. These include a passion for hospitality, acting with integrity, inspiring others through leadership, believing in teamwork for optimal outcomes, demonstrating ownership and accountability, and focusing on the present with urgency and discipline to create lasting impact.