Senior Consultant

About the Role

Impactors Consulting Services is seeking a Senior Consultant for a full-time position in Riyadh, Saudi Arabia. This role involves supporting a banking consulting engagement focused on credit card product improvement initiatives within the Saudi market. The Senior Consultant will work closely with the client's product owner and functional teams, covering diagnosis, solution design, pilot coordination, and handover.

Key Responsibilities

• Recommend and align improvement priorities with the client across the credit card lifecycle, including discovery, eligibility, application, approval, acceptance, issuance, and activation.
• Analyze product and funnel performance with the Data Analyst to identify growth opportunities, abandonment drivers, approval bottlenecks, and activation gaps.
• Evaluate card propositions, customer segments, credit limits, and pre-approved offers, providing data-supported recommendations for improvement.
• Collaborate with relevant teams to assess improvements to product policies, eligibility criteria, decision rules, and exception handling, and coordinate necessary approvals.
• Develop the project initiative backlog and implementation roadmap with client owners, based on expected impact, effort, and dependencies.
• Define business requirements, user stories, and acceptance criteria, and support client implementation teams with clarification and delivery coordination.
• Partner with the CX Specialist to enhance digital journeys and contact-center handoffs.
• Prepare quick wins and pilot plans, define success metrics, and coordinate testing, launch readiness, and performance reviews with accountable client teams.
• Prepare client decision materials, track progress and blockers, and hand over the roadmap, requirements, and pilot learnings to client teams.

Candidate Profile

The ideal candidate possesses a combination of Saudi-market credit card expertise, strong analytical judgment, and proven product delivery skills. They should be capable of translating funnel insights into prioritized initiatives, business requirements, and measurable pilots. The role requires close coordination with the client's product owner and functional teams, as well as comfort in presenting recommendations, managing dependencies, and delivering an actionable roadmap within a defined consulting engagement.

Qualifications and Experience

• 5-10 years of relevant experience.
• Demonstrated expertise in the Saudi-market credit card sector.
• Strong analytical skills and judgment.
• Experience in product delivery and initiative coordination.

Work Type

This is a full-time position based in Riyadh, Saudi Arabia.