Senior FM Services Specialist [Saudi National]📣 إعلان

About Parsons and the Role

Parsons Corporation is seeking a Senior FM Services Specialist, a Saudi National, to join its team in Riyadh, Saudi Arabia. This full-time position involves providing on-site technical oversight and operational governance for Integrated Facilities Management (IFM) services. The role is critical in ensuring facilities operate safely, reliably, and in accordance with contractual requirements, SLAs, KPIs, and applicable standards across large-scale workforce accommodation and community assets.

Role Summary

The Senior FM Services Specialist will be responsible for the comprehensive monitoring of both hard and soft Facilities Management services. This includes evaluating contractor performance, assessing asset condition, and ensuring adherence to worker welfare, hygiene, and maintenance standards. The specialist will identify operational deficiencies, engineering defects, and service failures, initiating and tracking appropriate corrective actions to maintain high operational standards.

Integrated Facilities Management Oversight

• Provide day-to-day on-site oversight of Integrated Facilities Management (IFM) activities across workforce accommodation, residential blocks, common areas, dining facilities, and supporting infrastructure.
• Lead routine field inspections to assess facility condition, operational performance, cleanliness, safety, and service quality.
• Monitor FM contractors and service providers to ensure compliance with contractual requirements, approved procedures, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).
• Review contractor response times, work quality, preventive maintenance performance, and closure of service requests.
• Monitor contractor manpower, deployment, supervision, and service delivery across assigned facilities.

Technical and Compliance Management

• Conduct quality inspections of soft FM services, including cleaning, janitorial services, catering, waste management, pest control, and associated community services.
• Audit mass-catering kitchens, food preparation and storage areas, and dining facilities for compliance with applicable food safety and hygiene requirements.
• Inspect residential accommodation, washrooms, and sanitation facilities to ensure appropriate standards of cleanliness, hygiene, and worker welfare.
• Provide technical oversight of hard FM services and basic Mechanical, Electrical, and Plumbing (MEP) infrastructure.
• Monitor planned preventive maintenance and corrective maintenance activities for HVAC, electrical, plumbing, water distribution, lighting, and other building systems.
• Review maintenance schedules and verify completion of planned maintenance activities against approved requirements.
• Monitor critical equipment condition, reliability, availability, and recurring maintenance issues.
• Review asset registers and verify that asset information, maintenance status, and lifecycle records are maintained accurately.
• Represent City Operations and Asset Management during joint inspections, snagging, commissioning, and handover of new residential blocks and facilities.
• Identify outstanding defects and operational readiness issues during handover and track them through resolution and closure.
• Verify that new assets are maintainable, accessible, documented, and operationally ready before acceptance.
• Review O&M documentation, asset information, warranties, and maintenance requirements as part of handover.

Reporting, Stakeholder Coordination, and Improvement

• Track resident maintenance requests, complaints, and service issues, coordinating with contractors to achieve timely resolution and escalating recurring or high-risk service failures to senior leadership.
• Maintain accurate records of inspections, incidents, service failures, corrective actions, contractor performance, and operational issues.
• Prepare daily and weekly FM reports, contractor performance assessments, incident logs, KPI/SLA updates, and management summaries.
• Analyze recurring maintenance and service trends and recommend practical improvements to asset performance and service delivery.
• Coordinate with Asset Management, City Operations, HSE, Security, Community Management, contractors, residents, and other relevant stakeholders.
• Support emergency response, business continuity, and incident management activities affecting facilities and residential communities.
• Promote safe working practices, high service standards, worker welfare, and continuous improvement across FM operations.

Required Qualifications

• A minimum of 5 to 10 years of experience in facilities management or a related field.
• Must be a Saudi National.
• Demonstrated ability to provide technical oversight and operational governance of Integrated Facilities Management (IFM) services.
• Strong understanding of hard and soft FM services, contractor performance management, and asset condition assessment.
• Proficiency in monitoring compliance with contractual requirements, SLAs, KPIs, and applicable standards.