Service Advisor

About Lucid Motors

Lucid Motors is dedicated to creating advanced mobility experiences through innovation. The company develops award-winning vehicles based on proprietary technology and software-defined vehicle architecture, aiming to combine performance, sustainability, design, and engineering. Lucid achieves this through deep vertical integration, with in-house design, engineering, and production across its global facilities.

The Role of Service Advisor

Lucid Motors is seeking a Service Advisor for a full-time position in Riyadh. This role involves facilitating service center operations by managing customer interactions, coordinating resources, and ensuring targets for customer satisfaction, customer retention, and productivity are met in accordance with company procedures and standards. The ideal candidate will have 2-5 years of relevant experience.

Key Responsibilities

• Conduct pre-acceptance vehicle inspections, including checking for body damage, valuables, and accessories, and document findings with the customer.
• Support the achievement of Customer Satisfaction Index (CSI) and customer retention goals through professional customer engagement.
• Coordinate with Chief Technicians on job assignments, diagnostics, and final vehicle inspections to ensure repairs meet customer expectations.
• Promote a 'Guest Centric' and 'Fix-It-Right' mindset within the service team.
• Coordinate with the Parts Department to ensure the availability of spare parts and timely vehicle delivery.
• Follow up on service complaints, issues, and concerns, escalating them to the Workshop Floor Manager when necessary.
• Monitor service progress and maintain communication with customers throughout the repair process.

Qualifications and Experience

• 2-5 years of experience in a relevant service advisor role.
• Demonstrated ability to manage customer interactions effectively.
• Experience coordinating manpower and facilities in a service environment.
• Strong understanding of customer satisfaction and retention principles.

Compensation and Benefits

Lucid offers a comprehensive benefits package that includes medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours of paid time off, while salaried/exempt employees accrue up to 160 hours. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program, with awards determined based on individual performance, role scope, market considerations, and overall company results.