Supervisor

About the Role

Apparel Group is seeking a Supervisor to oversee shift operations in Riyadh, Saudi Arabia. This full-time position is operational in nature, focusing on the supervision of team member activities to ensure adherence to standards related to personnel, product quality, store cleanliness, and guest experience.

Key Responsibilities

• Lead by example, demonstrating respect for team members and guests, and address issues promptly during shifts.
• Provide ongoing, specific direction to team members and foster a positive work environment to achieve goals.
• Train, orient, and monitor new team members, reporting performance to the Store Manager.
• Ensure optimal team member coverage and work various positions during peak periods to maintain service levels.
• Reinforce positive hospitality behaviors, respond to guests in a friendly and urgent manner, and resolve service complaints effectively.
• Comply with and enforce all operating standards, ensuring proper merchandising and stocking of products and packaging.
• Manage shift cash procedures and maintain operational efficiency through schedule adherence.
• Supervise team members to ensure completion of primary and secondary duties and compliance with all store policies, including cash, meal, break, and food safety policies.
• Stay informed on new product launches, promotions, and discount schemes.
• Assist the Store Manager in driving sales and transactions during shifts and complete all required shift documentation.
• Escalate any issues or problems to immediate superiors.

Health and Safety Compliance

• Understand and follow safe work practices and procedures, utilizing personal protective equipment as required.
• Report all injuries, illnesses, accidents, unsafe conditions, security incidents, and any contravention of health and safety legislation, policies, and procedures to the Store Manager or Area Manager.
• Ensure health and safety policies are followed during the shift, including documentation and reporting of work-related incidents.

Cashiering and Equipment Oversight

• Supervise and ensure that technical equipment in stores is in working condition.
• Count money in the cash till at the beginning of shifts to verify correctness and adequate change.
• Process payments by cash, credit cards, vouchers, or automatic debits when necessary.
• Issue receipts, refunds, or change to customers accurately when required.
• Maintain clean and orderly checkout areas.

Qualifications and Experience

• A minimum of 5-10 years of relevant experience is required for this role.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role involves working within a team-oriented environment, ensuring operational excellence and guest satisfaction.