Activation Specialist

About the Role

Autobia is seeking an Activation Specialist to join its team in Dhahran, Eastern region. This full-time role focuses on managing the complete client onboarding process, from initial contact to successful activation and handover. The specialist will ensure a professional and seamless experience for all prospective clients.

Key Responsibilities

• Manage proactive outreach to prospective clients, driving engagement and conversion throughout the enrollment process.
• Serve as the primary point of contact from initial contact through to activation, ensuring clear and consistent communication.
• Follow up with prospective clients who have not responded, applying a structured re-engagement approach.
• Ensure full coverage of all qualified client segments, including those without a dedicated field contact.
• Oversee all contractual and documentation requirements for each client, ensuring accuracy and compliance with program standards.
• Manage each client file end-to-end and ensure timely closure within defined activation timelines.
• Coordinate with field sales teams and internal stakeholders to drive timely onboarding and remove blockers.
• Escalate blockers and exceptions to the Program Manager in a timely and structured manner.
• Ensure accurate entry of all client data into the program's systems upon activation and maintain data integrity across all records.
• Track activation KPIs including activation rate, time-to-activate, and conversion rate, and flag gaps to the Program Manager.
• Ensure a complete and well-documented handover of each activated client to the Portfolio Growth Specialist.

Candidate Profile

The ideal candidate is client-focused, highly organized, and takes full ownership of delivering a seamless and professional onboarding experience. This role requires an individual who can manage multiple tasks efficiently and maintain high standards of communication and data integrity.

Qualifications and Experience

• 0-1 years of experience in a relevant field.
• Demonstrated ability to manage end-to-end client journeys.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.

Work Type

This is a full-time position based in Dhahran.

Application Process

Interested candidates are encouraged to apply to join the Autobia team.