Activation Specialist📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الظهران

وصف الوظيفة

About the Role

Autobia is seeking an Activation Specialist to join its team in Dhahran, Eastern region. This full-time role focuses on managing the complete client onboarding process, from initial contact to successful activation and handover. The specialist will ensure a professional and seamless experience for all prospective clients.

Key Responsibilities

Manage proactive outreach to prospective clients, driving engagement and conversion throughout the enrollment process.
Serve as the primary point of contact from initial contact through to activation, ensuring clear and consistent communication.
Follow up with prospective clients who have not responded, applying a structured re-engagement approach.
Ensure full coverage of all qualified client segments, including those without a dedicated field contact.
Oversee all contractual and documentation requirements for each client, ensuring accuracy and compliance with program standards.
Manage each client file end-to-end and ensure timely closure within defined activation timelines.
Coordinate with field sales teams and internal stakeholders to drive timely onboarding and remove blockers.
Escalate blockers and exceptions to the Program Manager in a timely and structured manner.
Ensure accurate entry of all client data into the program's systems upon activation and maintain data integrity across all records.
Track activation KPIs including activation rate, time-to-activate, and conversion rate, and flag gaps to the Program Manager.
Ensure a complete and well-documented handover of each activated client to the Portfolio Growth Specialist.

Candidate Profile

The ideal candidate is client-focused, highly organized, and takes full ownership of delivering a seamless and professional onboarding experience. This role requires an individual who can manage multiple tasks efficiently and maintain high standards of communication and data integrity.