Asst Mgr Reservations

About the Role

Le Méridien Hotels & Resorts is seeking an Asst Mgr Reservations to join their team in Medina, Al Madinah. This contract position involves assisting with the management of reservations sales opportunities and overseeing Reservations Sales staff. The role focuses on maximizing revenue, driving customer loyalty, and ensuring service excellence.

Key Responsibilities

• Assist in soliciting and managing reservations sales-related opportunities.
• Manage and provide training and work assignments to Reservations Sales staff.
• Actively up-sell business opportunities to maximize revenue.
• Achieve personal and team revenue goals.
• Drive customer loyalty by delivering service excellence throughout each customer experience.
• Provide service to customers to grow account share on behalf of the company.

Market Understanding and Revenue Maximization

• Identify new reservations sales business to achieve personal and property revenue goals.
• Understand the overall market, including competitors' strengths and weaknesses, economic trends, and supply and demand, to effectively position sales.
• Close optimal opportunities for the property based on market conditions and property needs.
• Monitor same-day selling procedures to maximize room revenue and control property occupancy.
• Understand the property’s primary target customer and service expectations to offer tailored business solutions.

Daily Reservations Sales Activities

• Respond to incoming reservations sales opportunities that fall outside standard parameters.
• Utilize negotiation and creative selling skills to close business and negotiate contracts.
• Effectively use sales resources and administrative/support staff.
• Execute and support operational aspects of booked business, including proposal generation, contract writing, and customer correspondence.
• Assist with monitoring the accuracy of reservation sales orders within tracking systems.
• Track no-show reservations and process charges.
• Manage wait lists and prioritize contacts.
• Prepare work and maintenance orders.

Customer Service Excellence

• Support the company’s service and relationship strategy to drive customer loyalty and satisfaction.
• Execute and support the company’s customer service standards and property’s brand standards.
• Provide excellent customer service consistent with brand standards.
• Set a positive example for guest relations.
• Serve customers by understanding their needs and recommending appropriate features and services.
• Handle guest complaints and disputes following established procedures.

Qualifications and Experience

Candidates should possess 0-1 years of relevant experience. The role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks effectively. Proficiency in using intranet resources and creating contracts is also necessary.