Bill Collector / Credit Clerk

About the Role

Marriott International is seeking a Bill Collector / Credit Clerk to join their team in Medina. This full-time position requires 2-5 years of experience and involves assisting management with financial operations, ensuring accuracy in financial records, and managing collections.

Key Responsibilities

• Assist management in reviewing existing and evolving operating and financial issues.
• Verify figures, postings, and documents for accuracy.
• Organize, secure, and maintain all files, records, cash, and cash equivalents.
• Record, store, access, and analyze computerized financial information.
• Classify, code, and summarize numerical and financial data for financial record keeping using journals, ledgers, and/or computers.
• Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
• Prepare, review, reconcile, and issue bills, invoices, and account statements.
• Review, reconcile, and/or process credit card vouchers, advance deposits, overpayments, cancelled reservations, tax exemptions, and voucher invoices (*, Marriott Rewards and gift certificates).
• Respond to and resolve questions or disputes from Marriott's Shared Service Center/guests, credit card companies, and banks.
• Conduct credit checks as directed and follow up to resolve past due accounts.
• Set up, maintain, and manage collections of check guarantee service accounts.

Operational Support and Compliance

• Assist management in training, evaluating, counseling, and motivating employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Adhere to all company policies and procedures, maintain confidentiality of proprietary information, and protect company assets.
• Anticipate and address guests’ service needs.
• Communicate professionally and clearly, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues.
• Ensure adherence to quality expectations and standards.

Qualifications and Requirements

• 2-5 years of relevant experience in bill collection or credit clerk roles.
• Ability to read and visually verify information.
• Capable of standing, sitting, or walking for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

About the Team

As part of the Sheraton family, you will join a global community that has fostered gathering and connection since 1937. Sheraton associates create a sense of belonging in over 400 communities worldwide by inviting, welcoming, and connecting guests through engaging experiences and thoughtful service. This role is part of Marriott International's portfolio of brands, offering an environment where individuals can perform their best work and contribute to a global team.

Application Process

Interested candidates are encouraged to explore this career opportunity with Sheraton and Marriott International. Salary details will be disclosed during the application process.