Director of Technology Innovation & Data Four Seasons Hotel

About Four Seasons Hotels and Resorts

Four Seasons Hotels and Resorts is a global hospitality company focused on delivering exceptional guest experiences through a commitment to luxury and genuine service. The company emphasizes a culture of mutual respect and continuous improvement among its team members worldwide. The upcoming Four Seasons Hotel Madinah will offer luxury accommodation in Medina, Saudi Arabia, located near Al-Masjid an-Nabawi (the Prophet’s Mosque) and the Quba Mosque.

Role Summary

Four Seasons Hotel Madinah is seeking a Director of Technology Innovation & Data to join its opening team. This full-time position reports to the Director of Finance and is responsible for the efficient operation, security, and maintenance of all technology systems across the property. The role involves ensuring that hotel and corporate technology systems support operational excellence, guest satisfaction, and business continuity, while also executing technology strategies and planning future upgrades.

Key Responsibilities

• Lead and oversee all Information Technology operations, including systems infrastructure, network performance, data and voice communications, hardware, software, and hospitality applications.
• Ensure critical hotel systems are available and supported 24 hours per day to maintain business continuity and operational efficiency.
• Execute hotel and corporate technology strategies, ensuring alignment with Four Seasons standards and business objectives.
• Provide technical support and solutions for guests, employees, and hotel operations.
• Establish, maintain, and enforce system security procedures, user access controls, data protection practices, and IT policies.
• Oversee product lifecycle management for hardware and software, including upgrades, replacements, and long-term capital planning.
• Prepare and manage IT operating and capital budgets, ensuring cost-effective technology planning and resource allocation.
• Assist the Director of Finance in administering IT-related maintenance agreements, service contracts, vendor relationships, and technology procurement.
• Take a leadership role in defining contract scope, supporting negotiations, and participating in bidding processes for IT services and systems.
• Monitor system performance, troubleshoot issues, and ensure timely resolution of technical problems.
• Maintain strong knowledge of hospitality applications, interfaces, property management systems, point-of-sale systems, and related hotel technologies.
• Participate in regional systems meetings, share best practices, and implement relevant technology improvements.
• Support pre-opening activities, system installations, testing, user training, and technology readiness across all departments.
• Recruit, lead, coach, train, and develop the IT team, fostering a supportive and continuous learning environment.

Qualifications and Requirements

• Bachelor’s degree in Information Technology, Computer Science, Systems Management, or a related field.
• Proven experience as a Director of Information Technology, IT Manager, or senior technology leader within a hotel or hospitality environment.
• Previous hotel opening or pre-opening experience is essential.
• Strong knowledge of hospitality systems, applications, interfaces, networks, infrastructure, cybersecurity, and technology support operations.
• Strong business, resource, and project planning experience, with the ability to align technology solutions with operational needs.
• Excellent troubleshooting, network-building, and problem-solving skills.
• Strong financial understanding, including experience with IT budgeting, capital planning, procurement, contracts, and vendor management.
• High level of integrity, transparency, confidentiality, and professionalism.
• Strong interpersonal and relationship-building skills, with the ability to work effectively with cross-functional teams.
• Ability to prepare and deliver reports, presentations, and technology updates to senior leadership.
• Passion for developing people and promoting a continuous learning environment.

Work Environment

This role is based at the Four Seasons Hotel Madinah in Medina, Saudi Arabia, and is a full-time position. As a department leader, the Director will build and lead a strong IT team, ensuring responsive, professional, and solution-focused service for both guests and employees.

Application Process

Candidates who meet the specified qualifications and are interested in this opportunity are encouraged to apply.