Guest Experience Expert

About the Role

Sheraton Hotels & Resorts is seeking a Guest Experience Expert to join our team in Medina, Al Madinah, Saudi Arabia. This full-time position focuses on creating memorable and unique experiences for guests throughout their stay, extending beyond standard check-in and check-out procedures. The role requires a proactive approach to guest service and operational needs.

Key Responsibilities

• Deliver a wide range of services to guide guests throughout their entire stay.
• Process operational needs efficiently.
• Address guest requests promptly and effectively.
• Complete necessary reports accurately.
• Share information about local area highlights with guests.
• Ensure transactions contribute positively to the overall guest experience.

Professional Standards and Operational Requirements

Success in this role requires adherence to professional standards and operational guidelines. Candidates must be prepared to maintain a safe workplace, follow company policies and procedures, and uphold quality standards consistently. This includes protecting company assets, maintaining confidentiality, and ensuring a professional appearance and communication style.

Physical Demands

The Guest Experience Expert position involves physical activity. Candidates should be able to stand, sit, or walk for extended periods and take a hands-on approach to tasks. This includes the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Qualifications and Experience

• Related Work Experience: No related work experience is required.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None specified.

Application Information

This role offers an opportunity for individuals with 0-1 years of experience to contribute to guest satisfaction at Sheraton Hotels & Resorts. Salary details will be discussed during the interview process.