Housekeeper Public Area Lead

About the Role

Sheraton Hotels & Resorts is seeking a Housekeeper Public Area Lead to join their team in Medina, Al Madinah. This full-time position involves ensuring the cleanliness and maintenance of public areas within the hotel, adhering to established standards, and supporting management in various operational tasks. The role requires a proactive approach to identifying and addressing maintenance issues and maintaining high standards of guest service.

Key Responsibilities

• Utilize checklists to ensure all assigned public areas meet designated cleanliness and condition standards.
• Identify and report preventative or other maintenance issues in public areas or guest rooms.
• Request preventative maintenance or non-urgent repairs using appropriate methods and contact other departments directly for urgent repairs.
• Clean, maintain, and properly store cleaning equipment.
• Document and report outstanding issues and complete all required Housekeeping paperwork.
• Respond promptly to requests from guests, the Front Desk, or At Your Service.
• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees, serving as a role model.
• Adhere to all company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; and thank guests with genuine appreciation.
• Develop and maintain positive working relationships with colleagues; support the team in achieving common goals; and listen and respond appropriately to the concerns of other employees.
• Communicate with others using clear and professional language.

Physical Requirements

• Ability to move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
• Capability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Capacity to stand, sit, kneel, or walk for an extended period across an entire work shift.
• Proficiency in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to enter and locate work-related information using computers and/or point-of-sale systems.
• Capability to visually verify and interpret written documents.

Qualifications and Experience

• Education: High school diploma or *** equivalent.
• Related Work Experience: Less than 1 year of related work experience.
• Supervisory Experience: No supervisory experience is required for this role.
• License or Certification: None specified.

Additional Duties

The Housekeeper Public Area Lead will perform other reasonable job duties as requested by Supervisors, contributing to the overall efficiency and guest satisfaction at Sheraton Hotels & Resorts.