Front Desk Supervisor

About Red Sea Global Hospitality

Red Sea Global Hospitality is committed to delivering guest experiences and fostering a supportive work environment. The company operates with values rooted in respect, responsibility, passion, and collaboration, aiming for operational excellence, innovative guest service, and sustainable practices within the luxury hospitality sector. The organization represents its resorts and the Kingdom of Saudi Arabia to international visitors, upholding a values-led culture for both guests and colleagues.

The Role of Front Desk Supervisor

As a Front Desk Supervisor at Red Sea Global Hospitality in Tabuk, Saudi Arabia, you will oversee the daily operations of the Front Office team. This full-time position involves ensuring efficient guest check-ins, check-outs, and other front desk activities are executed with a focus on service quality. You will support the Front Office Manager in team management, handling guest inquiries, and maintaining high levels of guest satisfaction. The role requires leadership, effective communication, and cross-departmental collaboration to ensure smooth operations. Candidates should have 2-5 years of relevant experience.

Key Responsibilities

• Oversee daily Front Desk operations, ensuring all guest interactions meet service standards.
• Greet guests professionally, handling inquiries, requests, and concerns promptly.
• Ensure seamless check-in/check-out processes and accurate guest information recording.
• Anticipate guest needs and address complaints or issues professionally for swift resolution.
• Lead and motivate the Front Desk team, providing guidance, support, and training.
• Monitor team performance, provide feedback, and conduct performance evaluations.
• Delegate tasks and assist in recruiting, training, and onboarding new team members.
• Ensure team familiarity with resort policies, procedures, and service standards.
• Monitor room availability, ensure accurate room assignments, and communicate special requests to relevant departments.
• Assist in handling guest reservations and coordinate with other departments to fulfill guest requirements.
• Maintain accurate records of guest check-ins, check-outs, and billing.
• Process guest payments accurately.
• Assist the Front Office Manager with administrative tasks, including reporting, inventory, and shift briefings.
• Prepare and review guest feedback, resolving issues to ensure satisfaction.
• Ensure front desk systems are updated and maintain data integrity.
• Cultivate positive relationships with guests and handle VIP guests or special requests with attention to detail.
• Maintain knowledge of resort amenities and services to provide guests with information and recommendations.
• Ensure guest inquiries receive prompt responses.
• Handle guest information confidentially and comply with privacy and security policies.
• Follow health and safety regulations, reporting any issues related to guest safety or security.
• Adhere to all resort policies and procedures, ensuring team compliance.

Qualifications and Experience

• 2-5 years of experience in a similar front office or hospitality role.
• Demonstrated leadership abilities.
• Strong communication skills.
• Ability to work collaboratively across departments.
• Commitment to guest satisfaction and service excellence.

Work Environment

This full-time position is based in Tabuk, Saudi Arabia, within a team-oriented environment focused on luxury hospitality and guest service. The role involves representing the resort and the Kingdom of Saudi Arabia to a global clientele.

Application Information

Red Sea Global Hospitality is seeking candidates who align with its values of respect, responsibility, passion, and collaboration. Salary for this position will be disclosed during the application process.