Collections Specialist

About the Role

TruKKer is seeking a Collections Specialist to manage day-to-day receivables and collections for its Saudi Arabia customer portfolio. This full-time role is based in Jeddah, Makkah, Saudi Arabia, and focuses on timely cash recovery, reducing overdue ageing, and maintaining clean and reconciled customer accounts. The ideal candidate will have 2-5 years of experience in a related field.

Key Responsibilities

• Manage an assigned portfolio of KSA customer accounts and achieve monthly collection targets.
• Follow up on due and overdue invoices through calls, emails, and customer visits, escalating ageing accounts according to the collections process.
• Share invoices, Statements of Account (SOAs), and supporting documents (PODs, delivery notes) with customers, resolving queries that may delay payment.
• Reconcile customer accounts, accurately allocate receipts, and clear unapplied cash and short payments.
• Coordinate with Sales/Key Account Management, Operations, and Finance teams to resolve billing disputes, POD gaps, and documentation issues affecting collections.
• Track and report on Days Sales Outstanding (DSO), ageing buckets, collection forecasts, and daily collection activity.
• Negotiate payment plans with customers within approved limits and identify accounts requiring credit holds or legal escalation.
• Maintain accurate records of all collection activity, commitments, and follow-ups within the system.
• Support VAT/e-invoicing (ZATCA) compliance requirements related to invoicing and documentation.

Qualifications and Experience

• Bachelor's degree in Finance, Accounting, Commerce, or a related field.
• 3–6 years of experience in B2B collections, accounts receivable, or credit control.
• GCC experience is required, with KSA market experience strongly preferred.
• Background in the logistics, transportation, or supply-chain industry is preferred.

Required Skills

• Strong follow-up discipline and negotiation skills.
• Comfortable interacting directly with customer finance teams.
• Proficiency in ERP systems and MS Excel.
• Familiarity with ZATCA e-invoicing is an advantage.
• A valid KSA driving license is preferred for customer visits.

Work Environment

This is a full-time position based in Jeddah, Makkah, Saudi Arabia, within TruKKer's operations. The role involves direct interaction with customers and internal teams to ensure efficient collection processes.

Application Process

Interested candidates are encouraged to apply. Salary details will be discussed during the interview process.