Customs Clearance Coordinator

About Vault Logistics

Vault Logistics is a leading provider of agile and reliable end-to-end supply chain solutions for businesses across various sizes and industries. The company focuses on building long-term client partnerships and consistently exceeding expectations through a comprehensive service portfolio. Core capabilities include warehousing, container yard storage, transportation, freight forwarding, and customs clearance, supported by experienced teams and robust operational infrastructure. Vault Logistics emphasizes professionalism, efficiency, and customer-focused service.

The Role of Customs Clearance Coordinator

The Customs Clearance Coordinator is a full-time position based in Makkah, with operations in Jeddah and Makkah. This role is responsible for managing and coordinating customs clearance, freight forwarding, and operational activities. The coordinator communicates with vendors to ensure timely and compliant shipment processing, handles documentation, liaises with customs authorities, and resolves clearance issues. This position also supports client retention, identifies upselling opportunities, and contributes to increasing shipment volumes to achieve sales targets.

Key Responsibilities

• Prepare and submit customs declarations through the Zakat, Tax and Customs Authority (FASAH system).
• Ensure accuracy of shipment details, including HS codes, invoices, and packing lists.
• Coordinate with the Zakat, Tax and Customs Authority for approvals and compliance.
• Monitor clearance status and resolve any system-related issues.
• Handle duty and VAT calculations and ensure timely payments.
• Generate customs-related invoices (*, DP and RSGT).
• Upload and manage all required customs documentation.
• Coordinate with shipping lines on customs-related matters.
• Visit shipping lines when required to complete clearance procedures.
• Request and obtain Delivery Orders (DO) for clearance purposes.
• Coordinate with transporters to arrange gate passes and container pickup.
• For transit shipments, manage coordination from the clearance stage until the shipment exits the port.
• Review, verify, and finalize transporter invoices for accuracy.
• Coordinate with the finance team regarding customs invoices and follow up on payments.
• Coordinate with the finance team to process and ensure timely payment to transporters.
• Follow up on shipments to ensure timely customs release.
• Resolve customs-related delays, inspections, and discrepancies.
• Maintain accurate records of all customs and financial transactions.

Work Environment

The successful applicant will work in a dynamic environment that emphasizes professionalism, efficiency, and customer-focused service, contributing to a team dedicated to comprehensive logistics solutions.