Executive Sales

About the Role

Delta Hotels and Resorts® is seeking a dedicated Executive Sales professional to join our team in Makkah, serving both Jeddah and Makkah regions. This full-time role focuses on resolving guest inquiries, requests, and issues by coordinating with relevant departments such as Sales, Data Administration, and Accounting. The position is central to maximizing revenue through effective sales techniques while ensuring strong guest loyalty to Marriott, including up-selling opportunities.

Primary Responsibilities

The Executive Sales professional is responsible for a range of duties that support both guest satisfaction and sales objectives. This includes determining and providing complimentaries to guests as recognition for their patronage, actively promoting the brand image, and managing the redemption of Marriott Rewards points. The role requires a proactive approach to guest service and sales support.

Daily Operations and Guest Engagement

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Accurately enter Marriott Rewards information into the appropriate software during guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns in a timely manner.
• Perform general office duties to support the Sales & Marketing department, including filing, sending emails, typing, and faxing.
• Assist management in training and motivating employees, serving as a professional role model.
• Welcome and acknowledge guests according to company standards, anticipate and address service needs, and express gratitude to guests.
• Communicate professionally, prepare and review documents accurately, and utilize appropriate telephone etiquette.
• Develop and maintain positive working relationships with colleagues, support team goals, and respond to employee concerns.
• Monitor performance to ensure adherence to quality expectations and established standards.

Required Qualifications

• Education: High school diploma or * equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience is required for this role.
• License or Certification: None specified.

Workplace Standards and Physical Demands

The successful candidate will be expected to follow all company policies and procedures, maintain a professional appearance, ensure confidentiality, and protect company assets. The role also involves reading and visually verifying information in various formats. Physical tasks include moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance. Other reasonable job duties may be requested by Supervisors as needed.