Quality Specialist

About the Role

Batterjee Medical College in Jeddah, Makkah al Mukarramah, is seeking a Quality Specialist for a full-time position. This role supports institutional quality assurance, academic accreditation, performance monitoring, and continuous improvement initiatives. The Quality Specialist will collaborate with academic and administrative departments to ensure compliance with institutional policies, accreditation standards, and quality requirements.

Key Responsibilities

• Support institutional and program accreditation activities in accordance with NCAAA and other applicable regulatory requirements.
• Collect, analyze, and report institutional performance data and Key Performance Indicators (KPIs).
• Design, coordinate, and administer institutional surveys in collaboration with relevant stakeholders.
• Maintain the institutional document control system, ensuring policies, procedures, forms, and records are accurate, approved, and updated.
• Support the planning and coordination of quality assurance, accreditation, and institutional effectiveness workshops.
• Support institutional committees in maintaining compliance with governance procedures, including preparing agendas, minutes, and action logs.
• Participate in internal quality reviews, audits, and institutional improvement initiatives.

Academic Accreditation and Compliance

• Review accreditation standards and support the alignment of institutional policies, procedures, and practices.
• Collect, organize, and maintain accreditation evidence, documentation, and supporting records.
• Assist in preparing Self-Study Reports (SSR), accreditation review files, and improvement action plans.
• Coordinate accreditation workshops, site visits, and related activities.
• Monitor accreditation requirements and follow up on outstanding documentation and corrective actions.

Performance Monitoring and Data Analysis

• Support benchmarking activities and identify opportunities for performance improvement.
• Prepare dashboards, analytical reports, and presentations highlighting performance trends and gaps.
• Coordinate with academic and administrative departments to monitor progress against institutional quality objectives.
• Manage survey platforms, including Explorance Blue or equivalent systems, and coordinate technical requirements.
• Analyze survey findings and prepare reports with actionable recommendations.

Document Control and Quality Awareness

• Monitor document revisions, version control, and compliance with approved templates.
• Conduct periodic document reviews and audits to ensure compliance with quality and accreditation standards.
• Provide guidance to departments on document management procedures.
• Assist in identifying training needs and organizing awareness sessions for faculty and staff.
• Maintain training attendance records, evaluation forms, and supporting documentation.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience. The role requires a detail-oriented and analytical individual capable of working closely with various departments. Maintaining confidentiality, accuracy, and professionalism when handling institutional information and documentation is essential.