Executive Sales

About the Role

The Ritz-Carlton Hotel Company, *** is seeking an Executive Sales professional for a full-time position in Jeddah, Makkah. This role involves direct interaction with guests and internal departments to ensure service excellence and maximize revenue through effective sales techniques.

Key Responsibilities

• Contact appropriate individuals or departments (*, Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems.
• Utilize sales techniques to maximize revenue while maintaining guest loyalty, including up-selling.
• Determine and provide complimentaries to guests as gifts for their patronage (*, rewards points, show tickets, gift certificates).
• Promote awareness of the brand image both internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing, such as filing, sending emails, typing, and faxing.

Team Leadership and Support

• Assist management in training and motivating employees, serving as a role model.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Develop and maintain positive working relationships with colleagues, supporting the team to achieve common goals.
• Listen and respond appropriately to the concerns of other employees.

Operational Standards and Guest Relations

• Follow all company policies and procedures, ensuring uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs, and thanking them with genuine appreciation.
• Communicate with others using clear and professional language, preparing and reviewing written documents accurately and completely.
• Answer telephones using appropriate etiquette.

Qualifications and Requirements

• 2-5 years of relevant experience.
• Ability to read and visually verify information in various formats.
• Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Willingness to perform other reasonable job duties as requested by Supervisors.

Work Environment

This is a full-time position based in Jeddah, Makkah, within a dynamic hotel environment focused on guest satisfaction and sales performance.