Executive Sales

About the Role

Marriott International is seeking an Executive Sales professional to join their team in Jeddah, Makkah. This full-time role focuses on optimizing revenue through sales techniques while maintaining guest loyalty and providing comprehensive support to guests and the Sales and Marketing department.

Key Responsibilities

• Resolve guest calls, requests, or issues by contacting appropriate departments such as Sales, Data Administration, or Accounting.
• Utilize sales techniques, including upselling, to optimize revenue while maintaining guest loyalty to Marriott.
• Determine and grant gifts to guests as a token of appreciation, such as reward points, show tickets, or gift certificates.
• Promote brand image awareness both internally and externally.
• Process requests for Marriott Rewards program point cancellations.
• Handle all room reservations, requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards program information using appropriate software when taking guest reservations.
• Attend to, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales and Marketing, including filing, emailing, transcribing information, and faxing.
• Assist management in training and motivating employees, serving as an example.
• Comply with all company policies and procedures, ensure a neat and professional appearance, maintain confidentiality of proprietary information, and protect company assets.
• Receive and acknowledge all guests according to company standards, anticipate and address their service needs, and express genuine appreciation.
• Communicate professionally, prepare and review written documents accurately, and answer telephones using proper protocol.
• Cultivate and maintain positive working relationships, support team goals, and respond appropriately to employee concerns.
• Monitor the performance of others to ensure expectations and quality standards are met.
• Read and visually verify information in various formats.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• Education: High school diploma or equivalent General Educational Development (GED) certificate.
• Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience is required for this position.
• License or Certification: None required.

Work Environment

This is a full-time position based in Jeddah, Makkah, within the Marriott International team. The role requires adherence to company standards regarding professional appearance and conduct.